Global Daily Banking Specialist – Customer Care

JPMorgan Chase & Co.; Manila; Sur place; PHP 279 000 - 424 000; Plein temps

Résumé du poste

JPMorganChase is seeking a Daily Banking Specialist in Manila to provide top-tier customer service via phone and chat, addressing everyday banking issues and guiding customers through product usage and troubleshooting. You will resolve disputes and complaints efficiently while maintaining regulatory compliance.

The role emphasizes quick decision-making, independent judgment, and a customer-owner mindset, with exposure to Windows OS and MS Office tools.

Qualifications

• Abide by regulatory and department practices and procedures
• Logical problem solving to ensure appropriate customer outcomes

Responsabilités

• Provide best-in-class customer service through phone and chat for everyday banking issues
• Process disputes as requested by customers
• Identify, capture, and resolve complaints within service levels

Connaissances

Customer service excellence

Call and chat handling

Regulatory compliance

Windows OS & MS Office

UK client exposure

Independent thinking

Formation

High school graduate with 1 year customer-interfacing work experience

2-year vocational/certificate with 1 year customer-interfacing work experience

Completed 2 years in college or K-12 curriculum

Outils

Windows OS

Microsoft Office

Description du poste

JPMorganChase is seeking a Daily Banking Specialist in Manila to provide top-tier customer service via phone and chat, addressing everyday banking issues and guiding customers through product usage and troubleshooting. You will resolve disputes and complaints efficiently while maintaining regulatory compliance.

The role emphasizes quick decision-making, independent judgment, and a customer-owner mindset, with exposure to Windows OS and MS Office tools.