Daily Banking Specialist - Customer Experience Champion

Testing Site - JPMC; Metro Manila; Presencial; PHP 201.000 - 335.000; Jornada completa

Descripción de la vacante

Testing Site - JPMC is seeking a Daily Banking Specialist to join our International Consumer Banking team in a fast-paced environment. You will provide top-notch service and support to customers via phone and chat, helping with everyday banking issues and product usage.

The role emphasizes creative problem solving, clear communication, and ownership of the customer experience, with opportunities to work across channels and contribute to our UK-focused objectives.

Formación

• Must be able to provide excellent customer service and maintain composure.
• Ability to troubleshoot basic banking issues and guide customers.
• Proactive in addressing customer needs and delivering solutions.

Responsabilidades

• Provide best-in-class customer service via phone and chat for everyday banking issues.
• Process disputes as requested by customers.
• Identify, capture, and resolve complaints within agreed service levels.

Conocimientos

Customer service

Communication

Problem solving

Independent judgement

Ownership mindset

Critical thinking

Time management

Educación

Two years of college

K-12 curriculum

High school diploma + 1 year experience

Two-year vocational/certificate

Herramientas

Windows OS

Microsoft Office

Descripción del empleo

Testing Site - JPMC is seeking a Daily Banking Specialist to join our International Consumer Banking team in a fast-paced environment. You will provide top-notch service and support to customers via phone and chat, helping with everyday banking issues and product usage.

The role emphasizes creative problem solving, clear communication, and ownership of the customer experience, with opportunities to work across channels and contribute to our UK-focused objectives.