Everyday Banking Champion — Customer Care & Support

JPMorganChase; Metro Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

JPMorganChase is seeking a Daily Banking Specialist in our International Consumer Banking team. You will deliver top-notch service through phone and chat, helping customers with everyday banking needs and through careful issue resolution.

This role emphasizes customer outcomes and effective communication across channels. Upholding regulatory standards, you will collaborate with a global team to maintain service quality and contribute to JPMorganChase’s position as a leading UK bank.

Qualifications

• Abide by all applicable regulatory and department practices and procedures.
• Approach problems logically and with good judgment to ensure appropriate customer outcome.
• Create appropriate decisions on behalf of the customer quickly and effectively.
• Prioritize work effectively to ensure efficiency and ability to think critically, exercise independent judgment.
• Engage actively and take ownership of each customer experience, managing expectations and providing solutions.
• Knowledgeable on Windows OS and Microsoft Office Tools.

Responsibilities

• Provide best-in-class customer service via phone and chat for everyday banking issues.
• Process disputes as requested by customers.
• Identify, capture, and resolve complaints within the agreed service levels.

Skills

Problem solving

Decision making

Time management

Critical thinking

Customer focus

Ownership mindset

Windows & MS Office

UK client experience (preferred)

Education

High school diploma or equivalent

Some college / 2-year vocational training

Fresh graduates welcome

Tools

Windows OS

Microsoft Office

Job description

JPMorganChase is seeking a Daily Banking Specialist in our International Consumer Banking team. You will deliver top-notch service through phone and chat, helping customers with everyday banking needs and through careful issue resolution.

This role emphasizes customer outcomes and effective communication across channels. Upholding regulatory standards, you will collaborate with a global team to maintain service quality and contribute to JPMorganChase’s position as a leading UK bank.