Daily Banking Specialist - Customer Care & Troubleshooting

Aumni; Metro Manila; On-site; PHP 2,349,000 - 3,356,000; Full time

Job summary

JPMorganChase is seeking a Daily Banking Specialist for its International Consumer Banking team. You will handle everyday banking inquiries via call or chat, guide customers in product usage, and troubleshoot issues in a fast-paced environment.

The role emphasizes ownership, problem solving, and delivering top-tier service to UK customers. The position requires foundational education with strong communication and multi-channel support skills, and offers opportunities to contribute to the bank's

Qualifications

• Abide by regulatory practices and procedures.
• Resolve customer issues with logical judgment and timely decisions.
• Own customer outcomes and manage expectations effectively.

Responsibilities

• Provide best-in-class customer service via phone and chat for everyday banking issues.
• Process disputes as requested by customers.
• Identify, capture, and resolve complaints within service levels.

Skills

Customer service

Communication

Troubleshooting

Problem solving

Multi-channel support

Microsoft Office

Education

2+ years college

K-12 education

High school diploma + 1 year experience

2-year vocational/certificate

Tools

Windows OS

Microsoft Office

Job description

JPMorganChase is seeking a Daily Banking Specialist for its International Consumer Banking team. You will handle everyday banking inquiries via call or chat, guide customers in product usage, and troubleshoot issues in a fast-paced environment.

The role emphasizes ownership, problem solving, and delivering top-tier service to UK customers. The position requires foundational education with strong communication and multi-channel support skills, and offers opportunities to contribute to the bank's