Global Customer Support Specialist, Bilingual & AI-Savvy

ABC Fitness; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

ABC Fitness is seeking a Customer Support Specialist to assist a global customer base via email, live chat, and phone using Zendesk. You will own issues from first contact through resolution, contributing to knowledge bases and customer success.

The ideal candidate has at least 1 year in a fast-paced customer-facing role, bilingual English and Japanese, and strong CRM skills with a proactive, empathetic approach. Join a dynamic team that values growth and customer satisfaction.

Qualifications

• 1 year of experience in a fast-paced, customer-facing role.
• Bilingual proficiency in English and Japanese.
• Excellent customer relationship management skills.
• Strong empathy and the ability to understand customer challenges.
• Team-player mentality and strong work ethic.
• Growth mindset and curiosity about AI technologies and processes.

Responsibilities

• Provide excellent support through email, live chat and phone.
• Identify potential technical issues and report them to Product team.
• Clearly communicate resolutions to clients.
• Contribute to knowledge base and saved replies.
• Build positive relationships with a diverse customer base.
• Identify and own customer problems, working to resolve them.
• Demonstrate product capabilities and functionality.
• Collaborate with Product Management to identify new features.
• Maintain and update customer details in the CRM.

Skills

Customer support

CRM

Empathy

Team player

AI literacy

Tools

Zendesk

Job description

ABC Fitness is seeking a Customer Support Specialist to assist a global customer base via email, live chat, and phone using Zendesk. You will own issues from first contact through resolution, contributing to knowledge bases and customer success.

The ideal candidate has at least 1 year in a fast-paced customer-facing role, bilingual English and Japanese, and strong CRM skills with a proactive, empathetic approach. Join a dynamic team that values growth and customer satisfaction.