Bilingual Customer Support Specialist (EN/JA) - Zendesk

abcfinancial; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

ABC Fitness is seeking a Customer Support Specialist to assist a diverse customer base through email, live chat and phone, using Zendesk. You will own issues from first contact to resolution, and contribute to our knowledge base with well-crafted articles and saved replies.

You should have at least 1 year in a fast-paced, customer-facing role, and be bilingual in English and Japanese with strong CRM skills and empathy to understand customer challenges.

Qualifications

• At least 1 year in a fast-paced, customer-facing role.
• Bilingual proficiency in English and Japanese.
• Strong CRM skills and customer relationship management.

Responsibilities

• Provide excellent support via email, live chat and phone using our support tool (Zendesk).
• Own customer issues from initial contact through resolution.
• Identify and report potential technical issues to Product team.

Skills

Customer support

CRM

English & Japanese

Empathy

Team player

Growth mindset

AI literacy

Job description

ABC Fitness is seeking a Customer Support Specialist to assist a diverse customer base through email, live chat and phone, using Zendesk. You will own issues from first contact to resolution, and contribute to our knowledge base with well-crafted articles and saved replies.

You should have at least 1 year in a fast-paced, customer-facing role, and be bilingual in English and Japanese with strong CRM skills and empathy to understand customer challenges.