Global Bilingual Customer Support Specialist (EN/JP)

TSR Gym Technik Ltd; Philippines; Vor Ort; PHP 320.000 - 480.000; Vollzeit

Zusammenfassung

ABC Fitness is seeking a Customer Support Specialist to join our Philippines team. You will handle customer inquiries via email, live chat and phone, using Zendesk to resolve issues from start to finish.

The ideal candidate has at least 1 year in a fast-paced, customer-facing role and is bilingual in English and Japanese. You will contribute to our knowledge base and maintain CRM records while collaborating with Product and Support teams to enhance the customer experience.

Qualifikationen

• 1+ year in a fast-paced, customer-facing role.
• Bilingual in English and Japanese.

Aufgaben

• Provide support via email, live chat and phone using Zendesk.
• Own customer issues from initial contact to resolution.
• Report issues to Product team and contribute to knowledge base.

Kenntnisse

Bilingual English & Japanese

Jobbeschreibung

ABC Fitness is seeking a Customer Support Specialist to join our Philippines team. You will handle customer inquiries via email, live chat and phone, using Zendesk to resolve issues from start to finish.

The ideal candidate has at least 1 year in a fast-paced, customer-facing role and is bilingual in English and Japanese. You will contribute to our knowledge base and maintain CRM records while collaborating with Product and Support teams to enhance the customer experience.