Customer Support Specialist

ABC Financial; Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

ABC Fitness is seeking a Customer Support Specialist to provide exceptional assistance through email, live chat, and phone. You will own issues from first contact to resolution, and report any technical problems to the product team.

The role emphasizes empathy, clear communication, and collaboration with the product management team. Ideal candidates have at least 1 year in customer-facing roles, fluency in English and Japanese, and strong CRM skills.

Qualifications

• Minimum 1 year of experience in a fast-paced, customer-facing role.
• Bilingual proficiency in English and Japanese.
• Excellent customer relationship management skills.
• Strong empathy and ability to understand customer challenges.

Responsibilities

• Provide excellent support via email, live chat and phone.
• Identify technical issues and report to Product team.
• Communicate resolutions clearly to clients.
• Contribute to knowledge base and saved replies.
• Maintain and update customer details in CRM.
• Build positive relationships with a diverse customer base.

Skills

Customer service

Bilingual EN/JP

CRM proficiency

Empathy

Team player

Growth mindset

AI literacy

Tools

Zendesk

CRM systems

Job description

-Join ABC Fitness, the leading technology provider for the fitness industry!As a Customer Support Specialist you will be accountable for supporting our diverse customer base predominantly by email, live chat and phone using our support tool Zendesk. You will be responsible for owning customer support issues all the way from initial contact right through until resolution.The successful candidate will be an ambitious, customer focused person, who is looking to kickstart a successful career in customer service by operating at a global level.What You'll DoProvide excellent, easy-to-understand support through our various support channels.Identify potential technical issues and report them to our Product team.Communicate issue resolutions clearly and effectively to clients.Contribute to our knowledge base and take initiative in creating and maintaining articles and saved replies.Build positive working relationships with our diverse customer base.Identify and take ownership of customer problems or issues, working proactively with customers to mitigate or resolve them.Demonstrate product capabilities and functionality.Collaborate with customers and the Product Management team to identify new features that will make our product more valuable.Maintain and update customer details in our CRM.What You'll NeedA minimum of 1 year of experience in a fast-paced, customer-facing role.Bilingual proficiency in English and Japanese.Excellent customer relationship management skills.Strong empathy and the ability to genuinely understand customer challenges and pain points.A team-player mentality, strong work ethic, and the ability to thrive in a fast-paced, challenging environment.AI literacy and a growth mindset, demonstrating curiosity and the ability to learn and adapt as AI technologies and business processes continue to evolve.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!