Global Customer Support Agent (Night Shift, Hybrid)

Manulife Global Solutions; Quezon City; Hybrid; PHP 335,000 - 446,000; Full time

Job summary

Manulife Global Solutions in the Philippines is hiring for an international voice call center role. The position requires experience in international voice accounts, flexibility to work night shifts, and willingness to work a hybrid arrangement onsite at UP Ayala Technohub, Quezon City, or from home as needed.

The ideal candidate has strong English communication, excellent customer service, analytical thinking, and the ability to multi-task across multiple applications while maintaining empathy

Qualifications

• Call center/international voice experience preferred.
• Open to candidates with 2+ years international voice experience.

Skills

Excellent English communication

Strong customer service

Analytical and problem solving

Keyboarding 35 wpm

Multi-tasking

Education

Completed 2 years in College / Associate or Bachelor's Degree

Job description

Manulife Global Solutions in the Philippines is hiring for an international voice call center role. The position requires experience in international voice accounts, flexibility to work night shifts, and willingness to work a hybrid arrangement onsite at UP Ayala Technohub, Quezon City, or from home as needed.

The ideal candidate has strong English communication, excellent customer service, analytical thinking, and the ability to multi-task across multiple applications while maintaining empathy