Global Customer Service Pro — Hybrid & Growth

Manulife

Quezon City

Hybrid

PHP 300,000 - 450,000

Full time

3 days ago

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Benefits offered by this job

Flexible environment

Career growth

Diversity & inclusion

Job summary

Manulife Contact Center in Quezon City, Philippines, is hiring Customer Service Representatives to engage with clients across the United States, Canada, and Asia, providing product and service information and resolving client concerns. The role requires excellent English communication, call center experience (international voice) and flexibility to work night shifts, with onsite and work-from-home options.

Preferred candidates have at least 2 years of international voice experience, and are

Qualifications

Excellent English communication skills (spoken and written).
Strong customer service skills with the ability to build rapport and empathy.
Strong analytical and problem-solving skills to understand and resolve client concerns.
Typing speed of at least 35 words per minute.
Ability to multi-task and navigate multiple applications simultaneously.

Responsibilities

Answer incoming calls regarding policy/contract information, issues, and service questions.
Deliver excellent customer service by accurately addressing inquiries and requests.
Resolve or negotiate win-win solutions, consulting with resources as needed.
Document and track significant discussions or complaints and follow up with customers.
Communicate production updates and challenges to management in verbal and written form.