Customer Service Supervisor — Lead Global Support & Metrics

Neksjob Philippines; Mandaluyong; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training and support

Job summary

A leading recruitment firm in Metro Manila is looking for a Customer Service Supervisor who will oversee frontline support operations and manage performance metrics. The ideal candidate should have strong leadership skills, a positive customer-focused attitude, and basic computer abilities. The role involves handling customer queries and ensuring a high standard of service delivery. Competitive salary and comprehensive training options are provided.

Qualifications

• Must possess a positive attitude and a customer-focused mindset.
• Basic skills in using computer systems required.
• Hands-on experience in leading customer service teams preferred.

Responsibilities

• Lead the frontline support operations for customer service.
• Handle customer calls and provide information about services.
• Resolve customer concerns and document interactions accurately.

Skills

Customer-focused mindset

Leadership capabilities

Data-driven decision making

Basic computer skills

Education

High school diploma or above

Job description

A leading recruitment firm in Metro Manila is looking for a Customer Service Supervisor who will oversee frontline support operations and manage performance metrics. The ideal candidate should have strong leadership skills, a positive customer-focused attitude, and basic computer abilities. The role involves handling customer queries and ensuring a high standard of service delivery. Competitive salary and comprehensive training options are provided.