Global Customer Service Manager — Lead Support Excellence

Neksjob Philippines; Davao del Sur; On-site; PHP 40,000 - 65,000; Full time

Benefits offered by this job

Competitive salary with international account premium

Comprehensive training and support

Job summary

A leading recruitment firm is seeking an experienced Customer Service Manager to lead their customer support team in Davao del Sur, Philippines. The ideal candidate will be responsible for overseeing daily operations, ensuring high-quality service delivery, and enhancing customer satisfaction. Strong communication skills and a customer-focused mindset are essential. The role offers competitive salary and comprehensive training, with responsibilities including handling customer inquiries and resolving concerns efficiently.

Qualifications

• Strong communication and leadership skills.
• Experience in handling customer inquiries and escalations.
• Basic computer skills and ability to learn new systems.

Responsibilities

• Handle customer calls via phone, email, or chat.
• Provide accurate information about products/services to international clients.
• Resolve customer concerns efficiently and professionally.
• Document interactions accurately in the system.

Skills

Communication skills

Customer-focused mindset

Problem-solving abilities

Education

High school graduate or above

Job description

A leading recruitment firm is seeking an experienced Customer Service Manager to lead their customer support team in Davao del Sur, Philippines. The ideal candidate will be responsible for overseeing daily operations, ensuring high-quality service delivery, and enhancing customer satisfaction. Strong communication skills and a customer-focused mindset are essential. The role offers competitive salary and comprehensive training, with responsibilities including handling customer inquiries and resolving concerns efficiently.