Global Customer Relations & Order-to-Cash Specialist

ORICA SINGAPORE PTE LTD- Philippines Branch; Pasig; On-site; PHP 350,000 - 550,000; Full time

Job summary

Orica is seeking a Customer Relationship Support to manage order-to-cash processes, sales orders, and invoicing. The role focuses on delivering exceptional service, resolving inquiries, and maintaining strong customer relationships while coordinating with internal teams across regions.

With 2+ years in order fulfilment or customer service, you will support end-to-end SAP workflows and strive to reduce manual data handling, improving overall service delivery.

Qualifications

• Minimum of 2 years' experience in order fulfilment or customer service.
• At least 1 year managing stakeholders across regions (APAC, EMEA, North America).
• Experience with SAP and a SSC/BPO environment is advantageous.
• Strong attention to detail and excellent communication skills.

Responsibilities

• Ensure all orders are processed and confirmed to customers with a sales order in line with contractual obligations and standards.
• Maintain a portfolio of customers by placing orders, resolving issues, and meeting demand from internal and external customers.
• Manage end-to-end Sales Cycle in SAP from order to delivery and invoicing, reducing offline workarounds and manual data handling.
• Oversee auto-billing where applicable and drive technology adoption for efficient turnaround.
• Collaborate with field site and data teams to resolve issues affecting payment, auto-billing, or invoice lists.

Skills

Order fulfilment

Customer service

Stakeholder management

Shared services

Import/export knowledge

Tools

SAP

Job description

Orica is seeking a Customer Relationship Support to manage order-to-cash processes, sales orders, and invoicing. The role focuses on delivering exceptional service, resolving inquiries, and maintaining strong customer relationships while coordinating with internal teams across regions.

With 2+ years in order fulfilment or customer service, you will support end-to-end SAP workflows and strive to reduce manual data handling, improving overall service delivery.