Customer Relationship & Order-to-Cash Specialist

Orica; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

Orica is seeking a Customer Relationship Support in the Philippines to manage orders, invoices and related transactions, ensuring accurate and timely execution of order-to-cash processes. You will work with internal teams and customers to resolve inquiries and monitor order progress, contributing to smooth operations and strong customer relationships.

The role requires 2+ years in order fulfilment or customer service, with exposure to SAP and regional stakeholders across AUSPAC/APAC/EMEA.

Qualifications

• Two years' experience in order fulfilment or customer service.
• Experience across regions such as AUSPAC, APAC, EMEA or North America is a plus.
• Familiarity with SAP or similar ERP systems desirable.

Responsibilities

• Process and confirm customer orders in SAP aligned with contracts.
• Maintain customer portfolio by handling orders and resolving issues.
• Manage end-to-end sales cycle from order to delivery and invoicing.
• Support auto-billing and promote process improvements.
• Minimise credits, delays and manual overrides.
• Share insights with territory managers to drive efficiencies.
• Coordinate with field sites and data teams to resolve issues affecting payment.
• Handle daily/weekly/monthly processing as requested.
• Conduct ad-hoc analyses and investigations.
• Utilise SAP reporting to ensure accuracy and efficiency.

Skills

Attention to detail

Communication skills

SAP experience

Stakeholder management

Order fulfilment experience

Regional experience

Import/export knowledge

Tools

SAP

Job description

Orica is seeking a Customer Relationship Support in the Philippines to manage orders, invoices and related transactions, ensuring accurate and timely execution of order-to-cash processes. You will work with internal teams and customers to resolve inquiries and monitor order progress, contributing to smooth operations and strong customer relationships.

The role requires 2+ years in order fulfilment or customer service, with exposure to SAP and regional stakeholders across AUSPAC/APAC/EMEA.