Global Customer Ops Analyst – Order & Billing

London Stock Exchange Group; Taguig; On-site; PHP 500,000 - 900,000; Full time

Job summary

London Stock Exchange Group (LSEG) is seeking an Associate-level professional in the Philippines to support end-to-end order management, billing, and account management. The role requires coordinating with Customer Service, Sales, Billing, and Operations to resolve inquiries promptly and maintain service levels.

The successful candidate will manage customer requests from initiation to resolution, ensure accurate documentation, and contribute to continuous improvement initiatives across regions.

Qualifications

• Experience in handling customer requests from initiation to resolution.
• Ability to work with multiple teams to address queries and support processes.
• Strong communication and documentation skills.

Responsibilities

• Manage end-to-end customer requests related to order management, billing, account management, and fulfillment within SLAs.
• Handle a range of customer requests and escalations with appropriate solutions.
• Collaborate with cross-functional teams to resolve queries and ensure consistent customer experience.
• Communicate clearly with customers and internal teams via email and phone.
• Maintain accurate case records and supporting documentation in systems.
• Identify recurring issues and contribute to process improvements.

Skills

Customer service

Order management

Billing

Account management

SLA adherence

Tools

CRM systems

Job description

London Stock Exchange Group (LSEG) is seeking an Associate-level professional in the Philippines to support end-to-end order management, billing, and account management. The role requires coordinating with Customer Service, Sales, Billing, and Operations to resolve inquiries promptly and maintain service levels.

The successful candidate will manage customer requests from initiation to resolution, ensure accurate documentation, and contribute to continuous improvement initiatives across regions.