Global Customer Experience Associate

Pureprofile; Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

Pureprofile is seeking a Junior Specialist to deliver excellent customer service across social channels and email. You will help maintain quality assurance for members, flag potential fraud, and work with cross-functional teams to resolve issues.

The role is based in the Philippines and aligns with Australian business hours, supporting a dynamic global community. You will interact with members using various tools, stay organized, and contribute ideas to improve processes and member experience

Qualifications

• Strong command of written and spoken English.
• Passionate about delivering exceptional customer service.
• Quick learner with ability to adapt to new tools and workflows.

Responsibilities

• Answer emails from members promptly with clear, helpful responses.
• Engage with members via social channels such as Facebook, Twitter, LinkedIn, and Instagram.
• Identify fraudulent or suspicious activity during new registrations and reports.
• Escalate queries to relevant Pureprofile teams and provide feedback for product improvement.
• Maintain high service levels and contribute ideas to improve member experience.

Skills

Customer service

English communication

Multitasking

Quick learner

Adaptability

Tools

Microsoft Excel

PowerPoint

Word

Google Docs

Google Sheets

Job description

Pureprofile is seeking a Junior Specialist to deliver excellent customer service across social channels and email. You will help maintain quality assurance for members, flag potential fraud, and work with cross-functional teams to resolve issues.

The role is based in the Philippines and aligns with Australian business hours, supporting a dynamic global community. You will interact with members using various tools, stay organized, and contribute ideas to improve processes and member experience