Junior Specialist - Panel Management

Pureprofile; Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

Pureprofile is seeking a Junior Specialist to deliver excellent customer service across social channels and email. You will help maintain quality assurance for members, flag potential fraud, and work with cross-functional teams to resolve issues.

The role is based in the Philippines and aligns with Australian business hours, supporting a dynamic global community. You will interact with members using various tools, stay organized, and contribute ideas to improve processes and member experience

Qualifications

• Strong command of written and spoken English.
• Passionate about delivering exceptional customer service.
• Quick learner with ability to adapt to new tools and workflows.

Responsibilities

• Answer emails from members promptly with clear, helpful responses.
• Engage with members via social channels such as Facebook, Twitter, LinkedIn, and Instagram.
• Identify fraudulent or suspicious activity during new registrations and reports.
• Escalate queries to relevant Pureprofile teams and provide feedback for product improvement.
• Maintain high service levels and contribute ideas to improve member experience.

Skills

Customer service

English communication

Multitasking

Quick learner

Adaptability

Tools

Microsoft Excel

PowerPoint

Word

Google Docs

Google Sheets

Job description

ABOUT US

Pureprofile’s vision is to deliver more value from the world’s information. We are a global data and insights organisation providing industry-leading online research solutions to agencies, marketers, researchers and brands & businesses.

The Company, founded in 2000 and based in Surry Hills, Australia, now operates in North America, Europe and APAC and has delivered solutions for over 850 clients.

ABOUT THIS ROLE

The Junior Specialist will be responsible for delivering exceptional customer service across all communication channels, including social media for Pureprofile. Also, will be responsible for maintaining the quality assurance provided to clients.

CORE ACCOUNTABILITIES

• Answering emails from our members. The expectation is to answer them in the best possible manner in the shortest possible time.
• Communicating with our members via other channels like Facebook, Twitter, LinkedIn, Instagram etc.
• Communication: Needs to show good command over both written and spoken English.
• Delivering exceptional customer service and being the voice of our company.
• Logging and escalating queries as seamlessly as possible to relevant Pureprofile team members.
• Flagging technical issues with the manager to resolve and give feedback to product and design.
• Working through new registration checks, fraud reports and flagged accounts will be the primary job. The expectation is to identify potential fraudulent accounts with high accuracy and maintain panel quality as well as prevent loss.
• Brainstorming ideas/ enhancements to ensure better member experience.
• Working on any additional requests from your manager to the best of your ability.
• Ensuring that service levels set for the department are adhered to and a natural drive to exceed expectations.
• Ability to work on multiple tools and multitask where required.
• Working to and actively promoting the company values.

ADDITIONAL SKILLS:

• Familiarity with various social media platforms
• Good knowledge of Microsoft Excel
• Good with MS PowerPoint, Word etc.
• Familiarity with Google docs and Google sheets

ABOUT YOU:

• Strong command of both written and spoken English, with excellent communication skills
• Passionate about delivering exceptional customer service and creating positive member experiences
• Quick learner with the ability to adapt to new tools, systems, and workflows

WORK TIMINGS & WORKING DAYS: Australian Business Hours

WORK LOCATION: Philippines

WHY JOIN US

Be part of a growing, global organisation with a dynamic and admirable culture where you will have the ability to thrive, grow and be creative.

We are an equal opportunity employer and welcome all races, religions, and genders. We have zero-tolerance for workplace bullying, discrimination, and harassment.