Global Customer Care Shared Services Leader

Pluxee; Mexico; Hybrid; PHP 3,080,714 - 4,313,000; Full time

Job summary

Pluxee is seeking a Multicountry Shared Services Portfolio Manager for Customer Care. This hybrid role involves leading transitions of country operations into Shared Services across Hispanic LATAM while ensuring service stability and performance oversight.

Ideal candidates will have over 5 years in customer care with strong English and Spanish skills. The position offers opportunities for impactful contributions in a multicultural team dedicated to employee benefits and engagement.

Qualifications

• 5–7 years in customer care or operational roles.
• More than 3 years leading teams or as a senior program manager.
• Experience with service delivery models and performance monitoring.

Responsibilities

• Lead country transitions to the Shared Services model.
• Monitor live operations at the BPO and challenge performance.
• Act as the main point of coordination between countries.

Skills

Customer care experience

Team leadership

Strong English

Fluent Spanish

Transformation experience

Problem-solving

Communication skills

Education

Bachelor's degree in Operations or Business

Tools

Genesys

ServiceCloud

Job description

Pluxee is seeking a Multicountry Shared Services Portfolio Manager for Customer Care. This hybrid role involves leading transitions of country operations into Shared Services across Hispanic LATAM while ensuring service stability and performance oversight.

Ideal candidates will have over 5 years in customer care with strong English and Spanish skills. The position offers opportunities for impactful contributions in a multicultural team dedicated to employee benefits and engagement.