Shared Services Manager

Michael Page; Pasig; On-site; PHP 2,400,000 - 3,600,000; Full time

Job summary

Michael Page is seeking a high-impact leader to oversee multi-functional shared services operations in the Philippines, focusing on finance, HR and administrative services for a diverse client portfolio.

The role requires steering cross-functional teams, driving performance against KPIs, and maintaining strong client relationships to align service delivery with business priorities.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, HR, Management or related discipline.
• 5-7 years in shared services, operations management, BPO, consulting or client services.
• Proven experience managing cross-functional teams across finance, HR and admin services.
• Strong leadership and people management capabilities.
• Excellent communication, stakeholder management and interpersonal skills.
• Strong analytical and problem-solving skills with ability to interpret data.
• Experience managing KPIs, SLAs and performance reporting.

Responsibilities

• Lead the delivery of finance, human resources, and administrative support services for assigned client portfolios.
• Act as the primary operational contact between clients and internal service teams.
• Build strong client relationships and develop a deep understanding of business priorities and service requirements.
• Lead, coach, and develop multidisciplinary teams to achieve service and performance objectives.
• Monitor productivity, quality, and service-level performance while ensuring contractual compliance.
• Establish and track KPIs, analyse results, and provide operational performance reporting.
• Conduct regular client reviews to discuss service performance, improvement opportunities, and business needs.
• Drive process improvement initiatives to increase efficiency, consistency, and service quality.
• Manage workforce planning, resource allocation, and capacity requirements across accounts.
• Support onboarding, service transitions, risk management, budgeting, forecasting, and account growth activities.

Skills

Leadership

Stakeholder management

Analytical skills

Communication skills

Project management

Education

Bachelor's degree

Job description

High-impact leadership role overseeing multi-functional operations.

About Our Client

Our client is a growing professional services organization that delivers outsourced business support solutions to a diverse portfolio of clients.

Job Description

• Lead the delivery of finance, human resources, and administrative support services for assigned client portfolios.
• Act as the primary operational contact between clients and internal service teams.
• Build strong client relationships and develop a deep understanding of business priorities and service requirements.
• Lead, coach, and develop multidisciplinary teams to achieve service and performance objectives.
• Monitor productivity, quality, and service-level performance while ensuring contractual compliance.
• Establish and track KPIs, analyse results, and provide operational performance reporting.
• Conduct regular client reviews to discuss service performance, improvement opportunities, and business needs.
• Drive process improvement initiatives to increase efficiency, consistency, and service quality.
• Manage workforce planning, resource allocation, and capacity requirements across accounts.
• Support onboarding, service transitions, risk management, budgeting, forecasting, and account growth activities.

The Successful Applicant

• Bachelor's degree in Business, Finance, Accounting, Human Resources, Management, or a related discipline.
• At least 5-7 years of experience in shared services, operations management, BPO, consulting, or client services environments.
• Proven experience managing cross-functional teams covering finance, HR, and administrative services.
• Strong understanding of shared services operations, service-level management, and process improvement methodologies.
• Demonstrated success in managing client relationships and delivering high levels of customer satisfaction.
• Strong leadership, coaching, and people management capabilities.
• Excellent communication, stakeholder management, and interpersonal skills.
• Strong analytical and problem-solving skills, with the ability to interpret operational and financial data.
• Experience managing KPIs, SLAs, performance reporting, and multiple priorities simultaneously.
• Strong organisational and project management skills within a client-focused environment.

What\'s on Offer

• Opportunity to lead and shape multi-functional shared services operations.
• Leadership responsibility across diverse teams and client portfolios.
• Competitive compensation package and professional growth opportunities.