Customer Service Representative | 30K Signing Bonus*

Manulife Global Solutions (MGS); Lapu-Lapu; Hybrid; PHP 290,000 - 424,000; Full time

Job summary

Manulife Contact Center in the Philippines is hiring Customer Service Representatives to assist clients across the United States, Canada, and Asia with policy and contract information, service questions, and issue resolution. The role offers a Php 30,000 signing bonus for hires starting Oct–Dec 2026.

Work is hybrid, onsite in Mactan, Lapu-Lapu, Cebu, with shifts including nights and holidays. Strong English, excellent service skills, and the ability to multi-task across multiple applications are

Qualifications

• Experience in a call center is preferred, especially international voice; open to candidates with at least 2 years of international voice account experience.
• Education: Completed 2 years in college or an Associate/Bachelor's degree.
• Schedule: Willingness to work at night, full-time, with shifting schedules, weekends and Philippine holidays.
• Hybrid work arrangement: Able to work onsite in Mactan Lapu-Lapu, Cebu, and from home as needed.

Responsibilities

• Answer incoming customer calls regarding policy/contract information, issues, service questions and general client concerns.
• Deliver excellent customer service by accurately and efficiently answering inquiries and requests.
• Resolve or negotiate win-win solutions to caller issues, using available resources.
• Document and track significant caller discussions or complaints and follow up as needed.
• Communicate production updates and challenges to management in verbal and written formats.

Skills

English fluency

Customer service

Analytical skills

Typing 35 WPM

Multitasking

Education

2 years college

Associate or Bachelor's degree

Tools

Applications navigation

Job description

Manulife Contact Center is looking for Customer Service Representatives who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns.
Php 30,000 Signing Bonus*
For candidates who start employment from October to December 2026. Terms and conditions apply*

Position Responsibilities

• Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns
• Deliver excellent customer service by accurately and efficiently answering customer inquiries and request
• Resolve or negotiate “win-win” solutions to caller issues directly or by consulting with appropriate resources
• Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary
• Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats

Required Qualifications

• EXPERIENCE: Preferably with call center experience (international voice). Open to college undergraduate with at least 2 years of international voice account experience.
• EDUCATION: Completed 2 years in College, Associate Degree, or Bachelor's Degree
• SCHEDULE: Amenability to work at night full-time, shifting schedules, weekends, and Philippine holidays (when needed)
• HYBRID WORK ARRANGEMENT: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) Should also be amenable to work in Mactan Lapu-Lapu, Cebu City

Preferred Qualifications

• Excellent English communication skills (spoken and writing)
• Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)
• Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem
• Minimum keyboarding skills of at least 35 words per minute
• Ability to multi-task and navigate multiple applications at the same time.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.