CPS Expense Specialist

ING Hubs Philippines; Metro Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

ING Hubs Philippines in Manila is seeking a CPS Expense Specialist to support end-to-end expense and invoice processing. You will work with employees, vendors, Finance, and HR to ensure transactions comply with policy and service levels.

You enjoy numbers, problem solving, and delivering high-quality service in a global setting, and you will help maintain controls, resolve inquiries, and contribute to continuous improvements in financial processes.

Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, or related field.
• Strong analytical skills and attention to detail.
• Excellent written and spoken communication with stakeholders.
• Experience in a multinational/shared services environment is a plus.
• A customer-focused mindset and commitment to delivering high-quality service.
• Experience in a Shared Services or Technology industry environment is an advantage.

Responsibilities

• Process invoices and employee expense claims within policy timelines.
• Perform reconciliation, validation, and payment submissions for vendor invoices.
• Review expense reports for accuracy and policy compliance.
• Collaborate with Finance and HR to support operations.
• Respond to employee inquiries regarding expense claims.
• Maintain internal controls and identify risks and mitigation opportunities.
• Support achievement of SLAs and performance targets.

Skills

Bachelor's degree in Business Admin/Fi

Analytical and detail-oriented

Stakeholder communication

Multinational/shared services

Customer-focused mindset

Finance/Shared Services experience

Education

Bachelor's degree in Business Administration, Finance, Economics, or related field

Job description

Job Description:

CPS Expense Specialist Help Keep Things Moving Behind the Scenes

At ING, we believe people should spend less time dealing with friction and more time focusing on what matters most. As a CPS Expense Specialist, you will play an important role in ensuring employee expenses and vendor invoices are processed accurately, efficiently, and in line with company policies.

If you enjoy working with numbers, solving problems, and delivering excellent service in a collaborative international environment, we’d love to hear from you.

Role Summary

As a CPS Expense Specialist, you will be responsible for supporting end-to-end expense and invoice processing activities. You will work closely with employees, vendors, Finance, and HR teams to ensure transactions are completed accurately and within agreed service levels.

Key Responsibilities

• Process company invoices and employee expense claims within contractual timelines and policy requirements.
• Perform reconciliation, validation, and payment submission activities for vendor invoices.
• Review and approve expense reports, ensuring documentation is complete, accurate, and compliant with company policy.
• Partner closely with Finance and HR stakeholders to support operational processes.
• Respond to employee queries and resolve concerns related to expense claims.
• Ensure operational controls are maintained and identify potential risks and mitigation opportunities.
• Support the achievement of operational service level agreements (SLAs) and performance targets.

About the Team

You will join a diverse and collaborative team that supports critical business operations across ING. Working in a global environment, you’ll have the opportunity to interact with colleagues from different backgrounds while contributing to efficient and reliable financial processes.

Required Skills and Experience

We’re Interested In Hearing From You If You Have

• A bachelor's degree in Business Administration, Finance, Economics, or a related field.
• Strong analytical and problem-solving skills with excellent attention to detail.
• The ability to communicate effectively with stakeholders at all levels of the organization.
• Experience working in a multinational or shared services environment.
• A customer-focused mindset and commitment to delivering high-quality service.
• Experience in a Shared Services or Technology industry environment is an advantage.

What We Offer

• A collaborative and international work environment.
• Opportunities to learn, grow, and develop your career.
• Exposure to global processes and stakeholders.
• A culture built on trust, respect, inclusion, and continuous improvement.
• The opportunity to help shape efficient experiences for colleagues across the organization.

Equal Opportunity Message

Don’t meet every single qualification? We encourage you to apply anyway. We value diverse experiences and perspectives, and you may be exactly who we’re looking for.

About ING

ING Hubs Philippines is an international part of the ING organization delivering services to business units across the world for both Wholesale Banking and Retail Banking activities. Working at ING means being part of a diverse workforce where no challenge is the same.

At ING, our purpose is to empower people to stay a step ahead in life and in business. We believe sustainable progress is driven by people with the imagination and determination to create a better future for themselves and those around them. With more than 65,000 employees and operations in approximately 40 countries, ING offers countless opportunities to learn, grow, and make an impact. Join us and help shape the future of banking.