Corporate Travel Counselor II — Global GDS Expert, 24/7 Support

travelhrportal; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Amex GBT in Manila is seeking a Travel Counselor to join our Traveler Care team, providing outstanding service to corporate clients and ensuring smooth travel arrangements for individuals and groups.

The role requires native GDS expertise (Sabre, Amadeus), at least 3 years in travel, excellent communication, attention to detail, and onsite work five days a week in Taguig.

We foster an inclusive culture, offer growth opportunities, and access to a wide range of travel perks and development courses.

Qualifications

• Minimum of 3 years' experience in the travel industry.
• Native GDS expertise (Sabre, Amadeus)
• Professional communication (written and verbal)
• Attention to detail
• Ability to work onsite five days a week in Taguig
• Ticketing background a plus

Responsibilities

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Analyze travel options and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus
• Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Skills

Client service

GDS expertise

Communication

Attention to detail

Teamwork

Tools

Sabre

Amadeus

Apollo

Galileo

Job description

Amex GBT in Manila is seeking a Travel Counselor to join our Traveler Care team, providing outstanding service to corporate clients and ensuring smooth travel arrangements for individuals and groups.

The role requires native GDS expertise (Sabre, Amadeus), at least 3 years in travel, excellent communication, attention to detail, and onsite work five days a week in Taguig.

We foster an inclusive culture, offer growth opportunities, and access to a wide range of travel perks and development courses.