Global Concierge Operations Leader – Remittance

Remitly; Mandaluyong; On-site; PHP 1,800,000 - 2,500,000; Full time

Job summary

Remitly is looking for a Senior Manager, Concierge Experience based in Manila who will build and lead a team to deliver exceptional service. You will focus on coaching, performance management, and development of a team that understands customer needs.

The ideal candidate has over 8 years of experience in customer operations, including a minimum of 3 years in a leadership role within a premium service environment. This is a unique opportunity to shape a service culture with a focus on empathy and professionalism.

Qualifications

• 8+ years in customer operations or financial services.
• At least 3 years in a leadership role.
• Experience in international remittance or financial services.

Responsibilities

• Own the full people lifecycle for the Concierge Experience team.
• Develop a team of specialists with product knowledge.
• Create a culture of ownership and genuine care.
• Manage scheduling and capacity across active corridors.

Skills

Customer operations management

Leadership in premium service

Data analysis

Strong communication skills

Job description

Remitly is looking for a Senior Manager, Concierge Experience based in Manila who will build and lead a team to deliver exceptional service. You will focus on coaching, performance management, and development of a team that understands customer needs.

The ideal candidate has over 8 years of experience in customer operations, including a minimum of 3 years in a leadership role within a premium service environment. This is a unique opportunity to shape a service culture with a focus on empathy and professionalism.