Global Fintech Operations Manager

Remitly; Mandaluyong; On-site; PHP 1,004,000 - 1,562,000; Full time

Benefits offered by this job

Rice allowance

Transportation allowance

Paid vacation

Medical insurance

Dental & Vision insurance

Life insurance

ESPP

Mental health benefits

Family planning benefits

Job summary

Remitly Manila is seeking an experienced Operations Manager to support Remitly Business operations across global markets from the Manila Service Delivery Center. This role will lead world‑class operations teams, ensuring SLA attainment, quality and productivity targets while making key hiring decisions and driving continuous improvement.

You will partner with Program Managers, Product, Legal & Compliance to deliver scalable services and mentor a high‑performing team across Remitly Business

Qualifications

• Minimum 3 years of Operations Management experience.
• Bachelor's degree in a technical or business field (or equivalent experience).
• Strong analytical, problem-solving, and communication skills.
• Highly organized and detail‑oriented with a strong sense of urgency.
• Excellent written, verbal, and interpersonal communication skills.

Responsibilities

• Drives team and individual success against KPIs for areas of responsibility.
• Leads performance management, career development, learning and development, and engagement.
• Contributes to development and execution of operational roadmaps for performance and scalability.
• Proactively identifies operational risks or issues and collaborates with partners to deliver solutions.
• Develops metrics, reporting, and monitoring to drive operational excellence.
• Ensures adequate capacity and engagement across shifts, teams and initiatives.

Skills

Operations Management

Leadership & People Management

Analytics & Problem-Solving

B2B Fintech Experience

Education

Bachelor's degree in technical or business field

Job description

Remitly Manila is seeking an experienced Operations Manager to support Remitly Business operations across global markets from the Manila Service Delivery Center. This role will lead world‑class operations teams, ensuring SLA attainment, quality and productivity targets while making key hiring decisions and driving continuous improvement.

You will partner with Program Managers, Product, Legal & Compliance to deliver scalable services and mentor a high‑performing team across Remitly Business