Accounts Receivable & Claims Specialist

Satellite Office; Metro Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

Satellite Office in Metro Manila is seeking an Accounts Receivable Officer to manage credit, claims, and collections for major accounts, ensuring accurate processing and timely payments.

You will work with Sales, Customer Service, Finance, and IT to resolve discrepancies, reconcile accounts, and negotiate payment plans. Experience with Salesforce and ERP tools is a plus.

The role offers exposure to global client accounts and a collaborative culture for professional growth.

Qualifications

• Accounts Receivable Management – invoicing, credit notes and payment allocation.
• Claims Processing – experience in managing and resolving credit claims.
• Reconciliation – accuracy in reconciling customer accounts and resolving discrepancies.
• Negotiation – confident in negotiating payment arrangements or claim resolutions.
• ERP/CRM Systems experience.
• Intermediate to advanced Excel skills.

Responsibilities

• Credit and Claims Management – process credit notes for damaged stock, short supply, duplicated orders, rejected or returned deliveries, expired stock and other major account issues.
• Oversee promotional discount claims through TPM (Salesforce) and reconcile customer accounts.
• Follow up with KAMs for uploaded claims approval and process credits once approved by Sales Accounts Team.
• Uncollectable Debts – support management of bad debts from liquidation or administration.
• Cash Collections – monitor and ensure timely collection of all outstanding customer debts.

Skills

Accounts Receivable Management

Claims Processing

Reconciliation

Negotiation

Excel

Salesforce/CRM

Tools

Salesforce

ERP Software

Job description

Satellite Office in Metro Manila is seeking an Accounts Receivable Officer to manage credit, claims, and collections for major accounts, ensuring accurate processing and timely payments.

You will work with Sales, Customer Service, Finance, and IT to resolve discrepancies, reconcile accounts, and negotiate payment plans. Experience with Salesforce and ERP tools is a plus.

The role offers exposure to global client accounts and a collaborative culture for professional growth.