Hybrid Customer Care & Admin Assistant – Makati

Emapta; Makati; Hybrid; PHP 284,000 - 341,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Hybrid work arrangement

Prime Makati office location

Day shift schedule

Fixed weekends off

Salary advance program

Job summary

Emapta Philippines offers a hybrid work setup in Makati and is seeking a Customer Service & Administrative Assistant to handle inbound/outbound calls, data entry, and calendar coordination. This role combines professional BPO call-handling with organized administrative support to ensure polished interactions and seamless operations.

The ideal candidate has a bachelor’s degree, 6 months to 1 year of BPO experience, strong English communication, and a proven ability to manage multiple tasks with

Qualifications

• Bachelor's degree required.
• 6 months to 1 year of BPO customer service experience handling inbound and/or outbound voice support.
• Proven ability to professionally manage a high volume of customer or client calls in a BPO or contact center environment.
• Background in customer support, client services, account support, or similar service-focused BPO/contact center functions.
• Hands-on experience with administrative and back-office support, including document processing, data entry, recordkeeping, information verification, and coordination.
• Strong written and verbal English communication skills with a confident and professional phone manner.
• Strong customer service, relationship-building, problem-solving, follow-through, and interpersonal skills.
• Detail-oriented and highly accurate when reviewing, recording, updating, and maintaining information.
• Ability to manage multiple priorities and maintain service quality in a fast-paced, high-volume environment.
• Established record of employment continuity, responsible work practices, and professional conduct.
• Must reside within approximately 30 minutes of Makati or be willing to relocate nearby.
• Amenable to onsite training in Makati.

Responsibilities

• Handle inbound and outbound calls with customers, external contacts, and stakeholders to obtain information, confirm details, and complete necessary follow-ups while providing professional service.
• Update and maintain accurate information in internal CRM and business systems, ensuring records remain complete, organized, and current.
• Perform data entry, document processing, information checking, and records maintenance with a strong focus on accuracy and completeness.
• Prepare and organize documents, reports, forms, Excel templates, and other administrative materials as required.
• Provide administrative support to the Director, including calendar management, appointment scheduling, task tracking, reporting, and general coordination.
• Conduct online research and communicate with external contacts to gather information and address administrative requirements.
• Track pending requests, coordinate follow-ups, and assist with day-to-day workflows to ensure tasks are completed accurately and on time.
• Support additional administrative and operational activities as needed to maintain efficient processes and consistent service standards.

Skills

BPO customer service

English communication

Administrative support

Data entry

Recordkeeping

CRM systems

Multitasking

Relationship-building

Detail-oriented

Education

Bachelor's degree

Tools

CRM systems

Excel

Job description

Emapta Philippines offers a hybrid work setup in Makati and is seeking a Customer Service & Administrative Assistant to handle inbound/outbound calls, data entry, and calendar coordination. This role combines professional BPO call-handling with organized administrative support to ensure polished interactions and seamless operations.

The ideal candidate has a bachelor’s degree, 6 months to 1 year of BPO experience, strong English communication, and a proven ability to manage multiple tasks with