Global Channel Sales Operations Specialist

Avepoint; Compostela; Hybrid; PHP 420,000 - 660,000; Full time

Benefits offered by this job

HMO coverage from day 1 (plus 2 depend

Group life insurance

Paid leaves

Job summary

Avepoint in Cebu City, Philippines, is seeking a Sales Operations Specialist - Channel to support global partner ecosystems including resellers, MSPs, and distributors. You will resolve issues, optimize workflows, and drive operational excellence enabling revenue growth across our distribution network.

The role emphasizes detail orientation, business language fluency in English, cross-team collaboration, and the ability to manage tickets, reports, and process improvements.

Qualifications

• Bachelor's degree preferred.
• 3-5 years in software product and/or project management.
• Experience in coordination and operational support.
• Excellent communication and listening skills.
• Fluent English (oral and written).
• Impeccable organization and time management skills.
• Self-motivated in a teamwork context.
• Strong MS Office skills, especially Excel.
• CRM experience (Dynamics or Salesforce).
• Able to work night shift during training.

Responsibilities

• Manage tickets across accounting, billing, technical integrations, marketplace issues, licensing, provisioning, CRM updates, product inquiries, renewals, and order cancellations.
• Coordinate order troubleshooting with DEV and Product Management teams to resolve complex system or process issues.
• Build and maintain promotion profiles in COP and update expiring promotions.
• Track and approve Ingram MPO2CNT requests within Connect platform.
• Manage manual order requests from platforms and process MSP move requests.
• Monitor order errors, duplicate order notifications, and credit requests through completion.
• Handle Ingram off-marketplace invoicing queries and pull usage reports.
• Update opportunities redirected through distribution.
• Perform root cause analysis with development and technical teams.
• Train new Level 1 Associates on standard Channel processes.
• Proficient in referencing reports in Power BI and generating reports from CRM.
• Update existing process documentation or field reference guides.

Skills

Attention to detail

Communication skills

English proficiency

Teamwork

Time management

Education

Bachelor’s degree (preferred)

Tools

Power BI

CRM (Dynamics/Salesforce)

MS Office

Job description

Avepoint in Cebu City, Philippines, is seeking a Sales Operations Specialist - Channel to support global partner ecosystems including resellers, MSPs, and distributors. You will resolve issues, optimize workflows, and drive operational excellence enabling revenue growth across our distribution network.

The role emphasizes detail orientation, business language fluency in English, cross-team collaboration, and the ability to manage tickets, reports, and process improvements.