Global Benefits Operations Advisor

White & Case LLP; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

White & Case LLP in Manila, Philippines, is seeking an HR Operations Delivery Advisor, Benefits, to manage complex benefits inquiries and drive operational excellence. You will work with Benefits COE, HRIS, Payroll, Integrations, and vendors to validate data, perform analysis, and improve processes while ensuring accurate benefits administration.

The role collaborates with cross-functional teams across the Firm to deliver high-quality benefits support, reporting, and system investigations,

Qualifications

• Bachelor's/College Degree required.
• Experience in HR Operations, Benefits Admin, Payroll Admin, or related field (2–3+ years).
• Experience with Workday, PeopleSoft, ServiceNow or SAP is required; ServiceNow exposure preferred.

Responsibilities

• Provide benefits guidance and consultation to colleagues.
• Interpret and apply Benefits policies, procedures, and eligibility rules.
• Manage complex benefits cases and support issue resolution activities.
• Partner with Benefits COE and vendors to support inquiries.
• Monitor Benefits data quality and accuracy.
• Perform data validation and assist with reconciliations.
• Investigate data discrepancies and escalate when needed.
• Analyze carrier and vendor reports to support resolutions.
• Assist with enrollment, eligibility, and coverage investigations.
• Support operational reporting and data analysis requests.
• Participate in transformation projects and process improvements.

Skills

Analytical thinking

Problem solving

Communication

Stakeholder collaboration

Education

Bachelor's degree

Tools

Workday

PeopleSoft

ServiceNow

SAP

Job description

White & Case LLP in Manila, Philippines, is seeking an HR Operations Delivery Advisor, Benefits, to manage complex benefits inquiries and drive operational excellence. You will work with Benefits COE, HRIS, Payroll, Integrations, and vendors to validate data, perform analysis, and improve processes while ensuring accurate benefits administration.

The role collaborates with cross-functional teams across the Firm to deliver high-quality benefits support, reporting, and system investigations,