Global Benefits Admin Analyst | Data & Process Pro

Willis Towers Watson; Taguig; On-site; PHP 500,000 - 800,000; Full time

Job summary

Willis Towers Watson in Manila is seeking a Flex Admin Analyst within the GDC to support international benefits offerings through data analysis, payroll processing, and client inquiries. The role focuses on benefits administration, enrolment, and reporting.

You will collaborate with a global team, develop knowledge of flexible benefit schemes, and contribute to service levels and KPI delivery, while maintaining adherence to internal standards.

Qualifications

• 2 - 6 years’ experience working with health and benefit plans and their financials, ideally gained in a benefit consulting / brokerage firm, at a health insurance company or an outsourcing company doing life and/or health insurance operations processes (e.g. invoice and billing, policy administration, renewals, claims, enrolment)
• Proficient in English, with excellent written and verbal communication skills
• Well organized and detail oriented
• Proven ability to manage multiple projects simultaneously and produce quality deliverables on time
• Proven ability to identify and resolve complex issues
• Strong client service orientation and ability to respond to all communications effectively and in a timely manner
• Self-starter attitude with ability to establish priorities, work independently and with limited supervision
• Ability to ask the right questions and seek help where appropriate
• Sense of accountability; owning one’s work and taking pride in it
• Proactive collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
• Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition

Responsibilities

• Process monthly payroll / provider reports
• Analyse data using Microsoft Excel (i.e. intermediate to advanced proficiency around formulas and functions within the tool)
• Process new joiner information (membership amendments)
• Respond to mailbox enquiries on a daily basis
• Deal with queries and requests using in-house system
• Work collaboratively with colleagues by sharing knowledge, ideas & solutions
• Identify areas where the service to clients/members can be improved
• Ensure deadlines, set targets (KPIs) and service level agreements (SLAs) are met through effective planning and execution
• Assist in more complex / project deliverables when required (e.g. annual scheme renewal/s)
• Provide an efficient, professional service delivery to meet all clients / members' needs and promote the Willis Towers Watson brand
• Develop a strong knowledge of clients’ flexible benefits schemes and requirements
• Undertake both enrolment and on-going administration of client benefit data
• Communicate effectively with clients / members via email and call
• Ensure timely completion of timesheets
• Attend training, meetings and/other educational events to increase understanding of trends, regulations and developments in the market
• Develop an awareness of the insurance carrier and vendor marketplace
• Understand and effectively articulate carrier / vendor specific strengths and weaknesses
• Maintain and cultivate strong carrier relationships to enhance WTW’s position in the marketplace
• Receive training from experienced consultants and assist to review client needs
• Comply with internal excellence and compliance requirements
• Contribute to the development of new intellectual capital
• Work with Operations Leadership to ensure compliance to SLAs and KPIs
• Support issue / escalation management
• Participate in continuous improvement activities to build stakeholders’ confidence
• Help drive adherence to Professional Excellence and Quality Management requirements
• Help drive adherence to client, local and international compliance requirements

Skills

English proficiency

Data analysis

Communication skills

Project management

Attention to detail

Self-starter

Education

Bachelor’s degree in mathematics or business

Tools

Excel

PowerPoint

Job description

Willis Towers Watson in Manila is seeking a Flex Admin Analyst within the GDC to support international benefits offerings through data analysis, payroll processing, and client inquiries. The role focuses on benefits administration, enrolment, and reporting.

You will collaborate with a global team, develop knowledge of flexible benefit schemes, and contribute to service levels and KPI delivery, while maintaining adherence to internal standards.