Global B2B Order Lead — Remote Ownership

Satellite Office; Pasig; Remote; PHP 600,000 - 900,000; Full time

Job summary

Satellite Office in the Philippines is seeking an experienced order management professional to own the end-to-end order journey for a global skincare brand. You will manage B2B distributor accounts across Europe, the Middle East, Asia and Australia, coordinating with warehouses and logistics partners to ensure accurate order entry and timely delivery.

You\'ll work with Finance on billing, maintain precise records in Excel, and look for ways to improve order processing.

Qualifications

• At least 4 years in order management, order processing, sales administration or customer service for B2B customers.
• End to end Order to Cash experience, from order entry through shipment and billing.
• Experience with international or cross border customers, ideally distributors.
• Working knowledge of Incoterms, export shipping and freight forwarder coordination.
• Hands on experience with an ERP system such as Oracle, SAP or Microsoft Dynamics.
• Strong practical Excel skills, including VLOOKUP and pivot tables.
• Excellent written and spoken English.
• A sharp eye for detail and the habit of checking your own work.
• Sound judgment and the confidence to make decisions when things change quickly.
• A bonus: experience in skincare, beauty or consumer goods, or with B2C customer support.

Responsibilities

• Enter and manage B2B orders accurately in the ERP, checking SKUs, quantities, pricing and shipping details.
• Handle different order types, from distributor orders to stock transfers for overseas subsidiaries.
• Coordinate shipments with the warehouse, logistics partners and freight forwarders, using the right Incoterms.
• Spot and solve problems early, whether they come from the system, the warehouse, shipping or a customer request.
• Be the main contact for distributors on orders, stock availability, pricing and delivery status.
• Process returns, credits, part orders, back orders and special requests.
• Work with Finance on billing and invoicing across the full Order to Cash cycle.
• Keep accurate records and build order and service reports in Excel.
• Suggest ways to make order processing faster and more accurate.

Skills

Order management

Excel (advanced)

Attention to detail

English proficiency

Tools

Oracle ERP

SAP

Microsoft Dynamics

Excel (Pivot/VLOOKUP)

Job description

Satellite Office in the Philippines is seeking an experienced order management professional to own the end-to-end order journey for a global skincare brand. You will manage B2B distributor accounts across Europe, the Middle East, Asia and Australia, coordinating with warehouses and logistics partners to ensure accurate order entry and timely delivery.

You\'ll work with Finance on billing, maintain precise records in Excel, and look for ways to improve order processing.