Global B2B Customer Success Manager — Night Shift

Hammerjack Pty Ltd; Philippines; On-site; PHP 1,200,000 - 1,900,000; Full time

Benefits offered by this job

Competitive salary package

Night differential pay

HMO with dependent coverage

Job summary

Emapta Philippines is recruiting a Lead Customer Success Manager to drive high-performing B2B support teams delivering outcomes across enterprise software solutions. The role emphasizes responsible AI use, cross-functional leadership, and strategic customer outcomes.

The position is onsite at SM Megatower, Ortigas, with a night shift (9:00 PM–6:00 AM Manila Time) and weekends off, offering competitive compensation and growth opportunities.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3 to 5 years of experience in a Customer Support leadership role.
• Demonstrated ability to use AI-enabled tools responsibly, validate outputs, and protect confidential information.

Responsibilities

• Optimize team performance and productivity in fast-paced environments.
• Build, educate, and lead diverse B2B support teams to deliver exceptional service.
• Manage offshore teams and contractors.
• Use CRM tools to track customer interactions and drive service excellence.
• Deliver multichannel support across phone, web, email, and chat.
• Collaborate with teams to translate priorities into execution.
• Use data and feedback to improve processes and decisions.
• Communicate progress and risks to stakeholders.
• Use AI-assisted tools responsibly while ensuring quality and accountability.
• Maintain clear documentation and handoffs.

Skills

Leadership

Cross-functional collaboration

AI fluency

Education

Bachelor's degree or equivalent

Tools

Salesforce

Zendesk

Zoho

Job description

Emapta Philippines is recruiting a Lead Customer Success Manager to drive high-performing B2B support teams delivering outcomes across enterprise software solutions. The role emphasizes responsible AI use, cross-functional leadership, and strategic customer outcomes.

The position is onsite at SM Megatower, Ortigas, with a night shift (9:00 PM–6:00 AM Manila Time) and weekends off, offering competitive compensation and growth opportunities.