Global App Support Specialist - 24x7 POS & Back-Office

Chevron Corp.; Makati; Hybrid; PHP 500,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Medical & optical reimbursements

Health care for you and dependents

Time-off for work-life balance

Job summary

Chevron Philippines Inc. in Makati City, Philippines, is seeking an Application Support Specialist to deliver customer service and technical support for Chevron gas stations in North America.

The role is based at 6750 Building, Makati, with a hybrid work model and opportunities to grow in a global support center. The ideal candidate holds a Bachelor's degree, is proficient in MS Office, has strong communication and problem-solving abilities, and can work night shifts and weekends.

Qualifications

• Bachelor's degree in any field.
• Proficient in MS Office applications.
• Strong verbal and written communication skills.
• Strong interpersonal, organizational, and leadership abilities.
• Strong analytical and problem-solving skills.
• Able to present to a multi-cultural audience.
• Willing to work night shifts, weekends, and holidays.
• Experience dealing with US clients.
• Call center experience is a plus.

Responsibilities

• Provide customer service and technical support for US-based Chevron locations.
• Be primary back-office contact for back-office processes supporting Chevron gas stations in North America.
• Troubleshoot BOS, POS terminals, and peripherals and escalate as needed.
• Initiate service dispatches with vendors for back-office systems and network devices.
• Document issues and resolutions in the case management system.
• Guide store personnel through troubleshooting to minimize downtime.
• Provide training on back-office, POS, and dispenser functionalities.
• Resolve majority of problems with clear verbal instructions.
• Support program initiatives such as loyalty rewards.
• Interface with related Chevron groups (RMC, RDQA, RTSC, COCO).
• Adapt communication style to callers.

Skills

Communication skills

Interpersonal skills

Organizational skills

Leadership skills

Analytical/problem-solving

Presentation skills

Night shift flexibility

US client experience

Call center experience

Education

Bachelor's Degree in any field

Tools

MS Office

Job description

Chevron Philippines Inc. in Makati City, Philippines, is seeking an Application Support Specialist to deliver customer service and technical support for Chevron gas stations in North America.

The role is based at 6750 Building, Makati, with a hybrid work model and opportunities to grow in a global support center. The ideal candidate holds a Bachelor's degree, is proficient in MS Office, has strong communication and problem-solving abilities, and can work night shifts and weekends.