Application Support Specialist
Chevron
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Job summary
Chevron Global Customer Service Center in Makati, Philippines seeks an Application Support Specialist based at 6750 Building, Makati City. You will handle customer service and technical support for Chevron stations in the US, coordinating back-office processes, POS peripherals, and service dispatches to ensure smooth day-to-day operations.
The role requires problem-solving, communication skills, and willingness to work flexible hours to support a 24x7 operation with US clients.
Qualifications
- Bachelor's Degree in any field required.
- Proficient in MS Office applications.
- Good oral and written communication skills.
- Strong interpersonal, organizational, and leadership skills.
- Good analytical and problem-solving skills.
- Ability to deliver presentations to a multi-cultural audience.
- Open to night shift and shifting work schedules, with weekend/holiday availability for 24x7 operations.
- Experience dealing with US clients preferred.
- Call center experience is a plus.
Responsibilities
- Provides customer service, technical support, manages calls and problem resolution for Chevron stations in the US.
- Primary contact for Back-Office processes supporting Chevron gas stations across North America (US).
- Handles front-end and back end needs and issues for day-to-day operations; assists station personnel with BOS and peripherals (printers, scanners, mobile devices).
- Initiates service dispatches by coordinating with vendors for back-office systems, POS terminals, network devices, and telephony services.
- Monitors issues, documents problems and solutions, and records activity using the team case management system.
- Guides callers through troubleshooting to minimize sales disruption and keep stations running smoothly.
- Provides training for back-office, POS, terminal and dispenser functionalities.
- Resolves the majority of incoming problems via clear verbal instructions and corrective actions.
- Analyzes issues, sets priorities, and makes decisions with attention to detail.
- Supports business programs such as loyalty rewards.
- Interfaces with RMC, RDQA, RTSC, COCO Technology and other Chevron groups.
Skills
Education
Job description
Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.
Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.
The Chevron Global Customer Service Center is a team of 400 Customer Service Center & Technology professionals, spread out in 17 countries across the globe which provides a cost-effective, effortless, and digitally enabled experience for our internal partners and external customers as they engage with Chevron across the globe.
Our Manila location is composed of 250 employees composed of supervisors, team leaders, subject matter experts and customer service representatives. We provide support to different regions where Chevron has a presence. Established in 2006 we pride ourselves in promoting the Chevron values of integrity, trust, diversity and inclusion, safety.
We have an exciting opportunity for an Application Support Specialist. This role will be based in 6750 Building, Makati City, Philippines.
- Provides customer service, technical support, manages calls and performs problem resolution for all Company Operated, Retailer-Owned and Marketer stations throughout the United States.
- Primary point of contact for all Back-Office business processes supporting the chevron gas stations across the North America region (US).
- Handles front-end and all the back end needs and issues that that a station may encounter with their day-to-day operation. Assists station personnel with basic BOS, and BOS peripherals (such as printers, scanners, mobile device, mobile tablets, etc) Ensures resolution of the site’s reported issues and escalates when needed.
- Initiates service dispatches by engaging vendors of Back-office system, POS terminals, network devices, and telephony service.
- Monitors issues, documents problems and solutions, and records all activity and communications accurately using team’s case management system.
- Guides callers (store personnel and technicians) through troubleshooting processes quickly and efficiently to minimize sales disruption and to keep service station operational at optimum.
- Provides training for procedural problems associated with back-office, POS, terminal and dispenser functionalities.
- Resolves 90% of incoming problems through clear and effective verbal instructions on corrective action.
- Analyzes issues, establishes priorities, anticipates consequences, makes decisions, and takes actions with fine attention to details.
- Supports business’ program initiatives (such as loyalty rewards)
- Interfaces with the Retail Marketing (RMC), Retail Data Quality Assurance (RDQA) and Retail Technology Support (RTSC), COCO Technology and other Chevron groups.
- Can flex with callers’ personality and communication styles.
We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.
- Bachelor's Degree in any field
- Proficient in the use of MS Office applications
- Good oral and written communication skills
- Strong interpersonal, organizational, and leadership skills
- Good analytical and problem-solving skills
- Can deliver effective presentations across a multi-cultural customer base
- Open to night shift and shifting work schedules, can work on weekends and holidays for 24x7 team operation
- With experience in dealing with US clients
- Call center experience is a plus
Relocation will not be considered within Chevron parameters.
Selected candidate will work in the Philippines under the local payroll system and benefits.
Everything we do at Chevron is guided by our values and our commitment to The Chevron Way (https://www.chevron.com/about/the-chevron-way). At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.
Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.
- Competitive salary
- Allowances, medical and optical reimbursements
- Health care coverage for you and your eligible dependents
- Robust employee centered programs for health and wellness
- Time-off to promote healthy work-life balance or to care for your family
- Annual corporate incentive bonus when the company meets established goals
- Recognition & awards program
- Long-term savings plan
- Life insurance
- Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
- Hybrid work model - work remotely from home several days a week
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.
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