Hybrid Application Support Specialist (US Clients)

Chevron; Makati; Hybrid; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Competitive salary

Health care coverage for you and your

Time-off for work-life balance

Annual corporate incentive bonus

Hybrid work model

Life insurance

Long-term savings plan

Career development opportunities

Recognition & awards program

Job summary

Chevron Global Customer Service Center in Makati, Philippines seeks an Application Support Specialist based at 6750 Building, Makati City. You will handle customer service and technical support for Chevron stations in the US, coordinating back-office processes, POS peripherals, and service dispatches to ensure smooth day-to-day operations.

The role requires problem-solving, communication skills, and willingness to work flexible hours to support a 24x7 operation with US clients.

Qualifications

• Bachelor's Degree in any field required.
• Proficient in MS Office applications.
• Good oral and written communication skills.
• Strong interpersonal, organizational, and leadership skills.
• Good analytical and problem-solving skills.
• Ability to deliver presentations to a multi-cultural audience.
• Open to night shift and shifting work schedules, with weekend/holiday availability for 24x7 operations.
• Experience dealing with US clients preferred.
• Call center experience is a plus.

Responsibilities

• Provides customer service, technical support, manages calls and problem resolution for Chevron stations in the US.
• Primary contact for Back-Office processes supporting Chevron gas stations across North America (US).
• Handles front-end and back end needs and issues for day-to-day operations; assists station personnel with BOS and peripherals (printers, scanners, mobile devices).
• Initiates service dispatches by coordinating with vendors for back-office systems, POS terminals, network devices, and telephony services.
• Monitors issues, documents problems and solutions, and records activity using the team case management system.
• Guides callers through troubleshooting to minimize sales disruption and keep stations running smoothly.
• Provides training for back-office, POS, terminal and dispenser functionalities.
• Resolves the majority of incoming problems via clear verbal instructions and corrective actions.
• Analyzes issues, sets priorities, and makes decisions with attention to detail.
• Supports business programs such as loyalty rewards.
• Interfaces with RMC, RDQA, RTSC, COCO Technology and other Chevron groups.

Skills

Bachelor's Degree

MS Office

Oral & written communication

Interpersonal & leadership

Analytical & problem-solving

Presentation skills

Night shift readiness

Experience with US clients

Call center experience

Education

Bachelor's Degree in any field

Job description

Chevron Global Customer Service Center in Makati, Philippines seeks an Application Support Specialist based at 6750 Building, Makati City. You will handle customer service and technical support for Chevron stations in the US, coordinating back-office processes, POS peripherals, and service dispatches to ensure smooth day-to-day operations.

The role requires problem-solving, communication skills, and willingness to work flexible hours to support a 24x7 operation with US clients.