Global Airline Customer Service Specialist (Night Shift)

The HIRD Corp.; Cebu City; Presencial; PHP 201 000 - 268 000; Tempo integral

Resumo da oferta

The HIRD Corp. is seeking a customer service professional to handle inbound and outbound calls for global clients, process refunds, and answer inquiries about flights and services. The role emphasizes first-call resolution and precise documentation of bookings and interactions.

Ideal candidates have at least 6 months of BPO or call center experience and must be willing to work onsite in Cebu City, including night shifts to support international airline accounts.

Qualificações

• At least 6 months of BPO/call center experience.
• Willing to work onsite in Cebu City.
• Willing to work night shifts / shifting schedules (common for international airline accounts).

Responsabilidades

• Handle inbound & outbound customer calls (global clients)
• Process refunds, answer inquiries about flights/services
• Aim for first-call resolution
• Accurate documentation of bookings and interactions

Conhecimentos

Customer service

Call center experience

Formação académica

College graduate

Senior High School (SHS) graduate

Descrição da oferta de emprego

The HIRD Corp. is seeking a customer service professional to handle inbound and outbound calls for global clients, process refunds, and answer inquiries about flights and services. The role emphasizes first-call resolution and precise documentation of bookings and interactions.

Ideal candidates have at least 6 months of BPO or call center experience and must be willing to work onsite in Cebu City, including night shifts to support international airline accounts.