Customer Success Engineer

Jobgether; España; On-site; PHP 5,329,000 - 6,897,000; Full time

Benefits offered by this job

ISO stock options

Equity compensation

Long post-termination exercise window

Job summary

Jobgether is seeking a Customer Success Engineer based in Spain to help customers maximize value from a technical SaaS platform. You will handle inquiries across channels, troubleshoot, and guide users toward effective solutions while collaborating with teams across product, engineering, and operations.

You will read API docs, work with SQL, and translate customer needs into actionable outcomes in a fast-growing tech environment. This role emphasizes ownership, learning, and customer excellence.

Qualifications

• At least 2 years in a customer-facing role.
• Technical background from work, education, or both.
• Working knowledge of SQL and foundational topics.
• Ability to read API documentation and understand SaaS integrations.
• Strong discovery, problem-solving, and interpersonal skills.
• Excellent written and verbal communication; ability to explain tech clearly.
• Curiosity, humility, and willingness to learn from others.
• Ability to adapt to a rapidly changing environment and manage ambiguity.

Responsibilities

• Support customers across messaging, Slack, phone, and email with timely, effective answers.
• Help users maximize value by understanding needs and guiding to solutions.
• Read API docs and troubleshoot integrations with common SaaS systems.
• Work with customer data and understand data-driven SaaS concepts.
• Collaborate with cross-functional teams to resolve challenges and improve UX.
• Identify recurring issues and suggest scalable improvements.
• Take initiative on projects and priorities in a fast-growing org.
• Participate in on-call rotation as needed.
• Share knowledge and foster a culture of learning and collaboration.

Skills

Customer-facing experience

Technical background

SQL knowledge

API familiarity

Communication skills

Problem-solving

Ownership mindset

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Engineer based in Spain.

As a Customer Success Engineer, you will play a key role in helping customers get maximum value from a technical SaaS platform. You will work directly with users across multiple channels, resolving questions, troubleshooting issues, and guiding them toward effective solutions. The role combines customer-facing communication with technical problem-solving and requires comfort working with APIs, data, and common business software. You will collaborate closely with teams across technical account management, solutions engineering, marketing, engineering, and operations. This is a high-impact opportunity to influence the customer experience while gaining broad exposure across a growing technology organization. You will join an ambitious, collaborative environment where curiosity, initiative, and a willingness to take ownership are highly valued.

Accountabilities

• Support customers directly through channels such as messaging platforms, Slack, phone, and email, providing timely and effective answers to technical and product-related questions.
• Help users maximize the value they receive from the platform by understanding their needs, investigating issues, and guiding them toward appropriate solutions.
• Read and interpret API documentation and troubleshoot integrations with common SaaS systems, including CRMs, email service providers, ERPs, and other business applications.
• Work with customer data and understand the fundamental concepts and technical building blocks behind modern data-driven SaaS environments.
• Collaborate closely with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations to resolve customer challenges and improve the overall user experience.
• Identify recurring customer issues, opportunities, and process improvements, and contribute to solutions that can benefit customers at scale.
• Take initiative across projects and organizational priorities, contributing beyond the immediate scope of the role when needed in a fast-growing environment.
• Participate in an on-call rotation when required, helping provide timely support and continuity for customer needs and critical issues.
• Share knowledge with colleagues and contribute to a culture of continuous learning, collaboration, and high-quality customer service.

Requirements

• At least 2 years of experience in a customer-facing role; prior experience does not necessarily need to be highly technical.
• A technical background gained through professional experience, education, or a combination of both.
• Working knowledge of SQL, or a strong willingness to learn both foundational concepts and more advanced topics.
• Ability to understand API documentation and familiarity with the way standard SaaS tools and business systems work.
• Strong discovery, problem-solving, and interpersonal skills, with the ability to understand customer needs and translate them into effective solutions.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to different audiences.
• Strong intellectual curiosity, ambition, humility, and a genuine willingness to learn from and teach others.
• Ability to work effectively in a rapidly changing environment, manage ambiguity, and adapt priorities as the organization evolves.
• Good understanding of the technology industry and its major players.
• Self-starter mentality, with the confidence to ask questions, challenge existing approaches, and take ownership of problems and opportunities.
• Strong team orientation and a genuine commitment to delivering exceptional customer experiences.

Benefits

• Annual salary range of$85,000–$110,000, location-independent according to the original role description.
• Meaningful equity compensation throughISO stock options.
• Early exercise opportunity for eligible equity grants.
• 10-year post-termination exercise windowfor stock options.
• Broad cross-functional exposure across customer success, technical account management, solutions engineering, engineering, marketing, and operations.
• Opportunity to make a direct impact on customer experience within a fast-growing technology environment.
• Culture focused on ambition, efficiency, continuous learning, humility, kindness, and collaboration.
• High degree of ownership and the opportunity to contribute across multiple areas as the organization grows.

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