Global 4PL Operations Specialist

APM Terminals; Manila; On-site; PHP 350,000 - 520,000; Full time

Job summary

Maersk in Manila is seeking a Customer Service Agent – 4PL to be the operational focal point for import and export flows, coordinating with carriers, brokers, warehouses, and transport providers to ensure end-to-end shipment visibility, proactive issue management, and adherence to service levels.

You will monitor milestones, manage risks, generate actionable reports, and support governance and continuous improvement initiatives with customers and internal teams for optimal satisfaction and

Qualifications

• Minimum 2 years in logistics, freight forwarding, or supply chain operations.
• Experience supporting multinational customers is preferred.
• Exposure to import/export operations and coordination with brokers.

Responsibilities

• Manage assigned shipments from origin through final delivery.
• Monitor milestones and proactively identify operational risks.
• Coordinate with carriers, brokers, warehouses, and providers to ensure smooth execution.
• Support issue resolution and escalation management for disruptions and delays.
• Generate operational reports and provide actionable insights from data trends.

Skills

Logistics operations

Customer service

Stakeholder management

Data reporting

Education

Bachelor's degree in Logistics or related field

Tools

CRM software

ERP systems

MS Excel

Job description

Maersk in Manila is seeking a Customer Service Agent – 4PL to be the operational focal point for import and export flows, coordinating with carriers, brokers, warehouses, and transport providers to ensure end-to-end shipment visibility, proactive issue management, and adherence to service levels.

You will monitor milestones, manage risks, generate actionable reports, and support governance and continuous improvement initiatives with customers and internal teams for optimal satisfaction and