Get Hired Virtually! CSR for fresh graduates- Northgate Alabag Site

Sagility Philippines B.V. Branch Office; Mandaluyong; On-site; PHP 156,000 - 246,000; Full time

Job summary

A leading customer service firm in Mandaluyong is in search of a Customer Service Representative. The role involves assisting customers with inquiries, resolving issues, and maintaining positive communication through various channels. Ideal candidates possess a Bachelor's degree and strong customer service skills. This entry-level position supports excellent training opportunities and a dynamic work environment.

Qualifications

• No experience required; entry-level candidates welcome.
• Experience in call center environments is a plus.
• Proficient in English language, strong customer service skills, ability to work as a team player, experience in call center environments is a plus.

Responsibilities

• Handle customer inquiries via call.
• Resolve customer complaints professionally and efficiently.
• Document customer interactions and feedback.
• Collaborate with team members to improve service delivery.
• Strive to enhance customer satisfaction and loyalty.
• Strive to enhance customer satisfaction and loyalty.

Skills

Proficient in English language

Strong customer service skills

Ability to work as a team player

Call center experience

Education

Bachelor's degree

Job description

Responsibilities

• Handle customer inquiries via call.
• Resolve customer complaints professionally and efficiently.
• Document customer interactions and feedback.
• Collaborate with team members to improve service delivery.
• Maintain up-to-date knowledge of company policies and procedures.
• Strive to enhance customer satisfaction and loyalty.

Job Details

• Job Title: Customer Service Representative
• Educational Qualifications: Bachelor’s degree required
• Experience Level: No experience required; entry-level candidates welcome
• Skills and Competencies: Proficient in English language, strong customer service skills, ability to work as a team player, experience in call center environments is a plus
• Responsibilities and Duties: Assist customers with inquiries, resolve issues, maintain positive communication, and provide support through various channels
• Working Conditions: Office environment, Onsite, Night shifts.
• Qualities and Traits: Excellent communication skills, patience, empathy, and a proactive attitude