GET HIRED VIRTUALLY | Collections Associate | Clark

Sutherland; Angeles; On-site; PHP 167,000 - 234,000; Full time

Benefits offered by this job

Paid training

Paid time off

Vision, dental, and health benefits

HMO + Dependent

Flexible scheduling based on program

Performance incentives on selected/

World-class virtual support

Career development & advancement

Job summary

Sutherland in Angeles, Philippines is seeking a responsive Collections/Customer Service agent to handle account concerns, disputes, and payment guidance across multiple channels. You will resolve credit-related issues while ensuring compliance and accurate documentation of each interaction.

Ideal candidates have at least six months in collections, strong communication skills, and hands-on AI tool experience. The role offers steady shifts, paid training, and career growth in a supportive team.

Qualifications

• High School graduate or equivalent.
• Minimum of 6 months collections experience.
• Excellent verbal and written communication skills.
• Hands-on experience using AI tools.

Responsibilities

• Provide excellent customer service on various channels.
• Deliver accurate resolutions regarding account problems, credit terms, and payments.
• Work with customers on payment options and plans and address disputes.
• Comply with regulatory requirements as mandated by US federal law.
• Document all actions taken during each customer transaction.
• Adhere to shift schedule and be willing to work overtime as needed.

Skills

Communication skills

AI tools experience

Education

High School diploma

Job description

You’ll be assisting customers by addressing account concerns and disputes, guiding them on payment options, and ensuring accurate resolution of account and credit-related issues while maintaining excellent service and compliance standards.

How You’ll Make an Impact

• Provide excellent customer service on difference channels




• Deliver accurate resolutions regarding customer account problems, credit terms, and payments




• Work with customers on payment options and plans, and appropriately escape any disputes raised

• Comply with all regulatory requirements as mandated by federal law in the US




• Accurately document all actions taken during each customer transaction




• Be willing to work overtime as needed to meet service level requirements




• Adhere to the provided shift schedule




• Participate in team meetings, refresher trainings, seminars, and other program-related events




• Possess sufficient computer skills to provide basic troubleshooting workarounds to subscribers

You’ll be a great match if you have

• At least a High School graduate




• Minimum of 6 months Collections Experience




• Excellent verbal and written communication skills




• Hands-on experience using AI tools

Benefits

• Paid training




• Paid time off




• Vision, dental, and health benefits




• HMO + Dependent




• Flexible scheduling based on program needs




• Performance incentives on selected programs




• World-class virtual support




• Career development & advancement opportunities
  

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.