CSR - Email and Chat Assistant - Paid Training

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 264,000 - 360,000; Full time

Benefits offered by this job

Competitive Salary Package

HMO Coverage starting Day 1

Monthly Allowances & Performance Bonuses

Opportunities for Career Advancement

13th Month Pay

Paid Training and Paid Time Off

Fun Company Events and Team Celebrations

Job summary

A leading communications consultancy in Metro Manila is looking for motivated and reliable individuals to provide exceptional customer support. You will handle inquiries via voice and non-voice channels, maintain accurate records, and ensure customer satisfaction. This role requires a high school diploma or higher, and offers competitive benefits including HMO coverage starting Day 1, performance bonuses, and opportunities for career advancement. Enjoy a full-time 8-hour work schedule with weekends off.

Qualifications

• High school graduate or college undergrad welcome.
• BPO experience is a plus but not required.
• Willing to work onsite.
• Willing to attend on-site interviews
• Fresh grad excited to build a career

Responsibilities

• Provide top-tier support by resolving customer concerns.
• Maintain accurate records in our internal system.
• Ensure customer satisfaction by resolving issues.
• Stay informed on company products and policies.
• Collaborate with the team for continuous improvement.

Skills

Motivation

Reliability

Enthusiasm

Education

High school graduate or higher

Job description

Jumpstart Your Career with Us – Be the Difference We're Looking For

Are you ready to grow, shine, and make an impact?

We're on the hunt for motivated, reliable, and enthusiastic individuals who are eager to start or level up their careers. If you're someone who thrives in a voice or non-voice role, wants stability, and values growth — this is your sign to apply.

What You’ll Get From Us:

• Competitive Salary Package
• HMO Coverage starting Day 1
• Monthly Allowances & Performance Bonuses
• Opportunities for Career Advancement
• 13th Month Pay and Regular Salary Increases
• Paid Training and Paid Time Off
• Fun Company Events and Team Celebrations

What You'll Be Doing:

• Provide top-tier support by resolving customer concerns and inquiries via voice and non-voice account
• Maintain accurate and updated records in our internal system
• Ensure customer satisfaction by resolving issues professionally and efficiently
• Stay informed on company products, policies, and processes
• Collaborate with the team for continuous improvement and success

You're a Great Fit If You:

• Are a high school graduate or higher (college undergrads welcome)
• BPO experience is a plus but not required
• Willing to work onsite
• Are willing to attend on-site interviews
• Are a fresh grad excited to build a career

Work Schedule:

• Full-time | 8-hour shifts
• Weekdays Only – Enjoy your weekends off

Why Join Us?

Because we don’t just hire employees – we build careers.

When you join our team, you’re joining a workplace that values growth, teamwork, and your well-being.