VIRTUAL HIRING| Technical Support | Clark

Sutherland; Angeles; Hybrid; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Paid training

Paid time off

Health benefits

HMO + Dependent

Flexible scheduling

Performance incentives

Career development

Job summary

Sutherland in the Philippines is seeking a customer care specialist to assist customers via phone, chat, and email, resolving connectivity issues and inquiries to ensure a smooth experience.

You will update records, offer value-added services, and educate customers on policies. The role requires basic PC skills and networking familiarity, with paid training and benefits provided.

Qualifications

• Support customers through phone, chat, and email across queries.
• Understand concerns and provide timely resolutions.
• Troubleshoot technical issues and guide users effectively.
• Accurately update customer records in system.
• Offer value-added services and recommendations.
• Educate customers on policies and procedures.

Responsibilities

• Provide multi-channel customer support (phone, chat, email).
• Troubleshoot connectivity and device issues with customers.
• Update and maintain accurate customer and transaction records.
• Identify opportunities to offer relevant services.
• Educate customers on company policies to build trust.

Skills

Phone support

Chat support

Email support

Troubleshooting

Record updating

Value-added services

Policy education

Multitasking

AI tools experience

Education

High School Diploma

Associate degree preferred

Tools

MS Office

Job description

You’ll be providing bill explanations, addressing general inquiries, and resolving connectivity issues, ensuring a smooth and efficient experience for our clients.

What you’ll bring to the table:

• Support customers through phone, chat, and email across a range of queries
• Understand customer concerns thoroughly and provide timely, satisfactory resolutions
• Troubleshoot a variety of technical issues and guide users effectively
• Accurately update customer records and transaction details in the system
• Offer value-added services and make relevant recommendations to customers
• Educate customers on relevant policies and procedures to build trust

You’re the perfect fit if you have:

• High school diploma; two-year college degree preferred
• Basic PC and internet navigation skills
• Knowledge of effective customer service principles
• Familiarity with internet functionality, usage, and troubleshooting (e.g., device/router power cycling, network diagnostics)
• Basic understanding of networking, browsers, computer hardware, and email clients
• MS Office applications proficiency (Word, Excel, Outlook)
• Strong probing and instructional skills in scenario-based situations
• Ability to multitask effectively in computer-based environments
• Hands-on experience using AI tools

The good stuff coming your way

• Paid training
• Paid time off
• Vision, dental, and health benefits
• HMO + Dependent
• Flexible scheduling based on program needs
• Performance incentives on selected programs
• World‑class virtual support
• Career development & advancement opportunities

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.