German-Speaking Software Support Engineer

Open iT, Inc.; Lucena; On-site; PHP 390,600 - 613,800; Full time

Job summary

Open iT, Inc. is seeking a German-speaking Software Support Engineer to troubleshoot and resolve technical issues related to Open iT products. The ideal candidate will educate users on best practices and collaborate with internal teams to implement solutions.

The role requires proven experience in Windows applications support and effective communication skills to assist non-technical users. Join us to enhance customer experience and apply your problem-solving skills.

Qualifications

• Proven experience in Windows applications and Support.
• Proficiency in the German language, both written and verbal.
• Understanding of Basic IT infrastructure and system operations.
• Strong problem-solving skills.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Act as primary point of contact for customers and clients.
• Troubleshoot and resolve technical issues efficiently.
• Educate users on basic technical fixes.
• Collaborate with internal teams for sustainable solutions.
• Document encountered issues and solutions.

Skills

Windows applications support

German language proficiency

Problem-solving skills

Communication skills

Tools

SQL Server

AD/LDAP

SCCM

Cloud (AWS/Azure)

Job description

Open iT, Inc. is seeking a German-speaking Software Support Engineer to troubleshoot and resolve technical issues related to Open iT products. The ideal candidate will educate users on best practices and collaborate with internal teams to implement solutions.

The role requires proven experience in Windows applications support and effective communication skills to assist non-technical users. Join us to enhance customer experience and apply your problem-solving skills.