German-Speaking Software Systems Engineer: Troubleshooting

Open iT, Inc.; Lucena; On-site; PHP 300,000 - 540,000; Full time

Job summary

Open iT, Inc. seeks a Software Systems Engineer (German-speaking) to deliver high-quality technical support across the software lifecycle including design, development, testing, deployment and training.

You will collaborate with field engineers, technicians and customers to resolve issues and implement robust solutions. You must be fluent in German and English, possess strong problem-solving skills, and manage multiple tasks while communicating clearly with non-technical users.

Qualifications

• Proficiency in German and English, both written and verbal.
• Excellent problem-solving skills.
• Ability to organize, prioritize tasks and multitask.
• Good knowledge of multiple programming languages.
• Debugging and troubleshooting skills.
• Patience when working with customers who do not understand technical jargon.

Responsibilities

• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
• Creates workaround procedures when standard procedures have failed to ensure issues are resolved in a timely fashion.
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.

Skills

German language

English language

Problem-solving

Multitasking

Patience with customers

Debugging

Tools

Programming languages

Software development

Job description

Open iT, Inc. seeks a Software Systems Engineer (German-speaking) to deliver high-quality technical support across the software lifecycle including design, development, testing, deployment and training.

You will collaborate with field engineers, technicians and customers to resolve issues and implement robust solutions. You must be fluent in German and English, possess strong problem-solving skills, and manage multiple tasks while communicating clearly with non-technical users.