Software Support Engineer (German-speaking)

Open iT, Inc.; Lucena; On-site; PHP 390,600 - 613,800; Full time

Job summary

Open iT, Inc. is seeking a German-speaking Software Support Engineer to troubleshoot and resolve technical issues related to Open iT products. The ideal candidate will educate users on best practices and collaborate with internal teams to implement solutions.

The role requires proven experience in Windows applications support and effective communication skills to assist non-technical users. Join us to enhance customer experience and apply your problem-solving skills.

Qualifications

• Proven experience in Windows applications and Support.
• Proficiency in the German language, both written and verbal.
• Understanding of Basic IT infrastructure and system operations.
• Strong problem-solving skills.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Act as primary point of contact for customers and clients.
• Troubleshoot and resolve technical issues efficiently.
• Educate users on basic technical fixes.
• Collaborate with internal teams for sustainable solutions.
• Document encountered issues and solutions.

Skills

Windows applications support

German language proficiency

Problem-solving skills

Communication skills

Tools

SQL Server

AD/LDAP

SCCM

Cloud (AWS/Azure)

Job description

Software Support Engineer (German-speaking)

The Software Support Engineer is a subject matter expert on all Open iT products. This role troubleshoots and discovers solutions individually or as a team to Open iT product installations and configurations to ensure outstanding customer experience. The ideal candidate combines technical expertise with practical problem‑solving skills and a proactive approach, as well as consistently making sound decisions in dynamic situations.

Key Duties and Responsibilities

• Act as primary point of contact for customers and clients by responding to queries through communication channels or ticketing systems.
• Troubleshoot and help resolve technical issues related to Open iT product installation and configuration in an efficient and timely manner.
• Educate users and guide them on basic technical fixes and best practices.
• Collaborate with internal teams to identify root causes of technical issues and implement sustainable solutions.
• Document the technical issues encountered, solutions, and best practices to help enhance customer and team knowledge.

Required Qualifications

• Proven experience in Windows applications and Support. Experience in Unix application support is a plus.
• Proficiency in the German language, both written and verbal.
• Understanding of Basic IT infrastructure and system operations.
• Experience in one or more of the following is a plus: SQL Server, AD/LDAP, SCCM, SAM metering solutions, Cloud (AWS/Azure)
• Strong problem‑solving skills with the ability to evaluate situations and apply effective and practical solutions.
• Communication skills - Ability to explain technical concepts to non‑technical users.
• Ability to work independently and collaboratively in a team setting.

If this opportunity is a potentially good match for you, then we look forward to reviewing your application. Click the “Apply for job” button, and we hope to meet you soon!