Thai Bilingual Advisor | Bridgetowne

Concentrix Philippines; Quezon City; On-site; PHP 290,000 - 469,000; Full time

Job summary

Concentrix Philippines is seeking an Advisor I, Customer Service to interface with customers via inbound calls, outbound calls, or the Internet, depending on client requirements.

You will provide customer service support and resolve routine problems regarding the client's products or services, leveraging strong English and Thai communication and solid PC skills.

Qualifications

• Proficient in customer service and sales orientation.
• Ability to communicate actions being taken for resolution.
• Strong interpersonal skills and relationship-building.
• Proficient in English and Thai (speaking, reading & writing).
• Open to Filipinos and foreigners currently in PH.
• Amenable to work onsite in Bridgetowne, QC.

Responsibilities

• Interface with customers via inbound calls, outbound calls, or via the Internet per client requirements.
• Provide customer service support and resolve routine problems regarding client's products or services.

Skills

Customer service

Sales orientation

Communication

Interpersonal skills

Stress management

English proficiency

Thai proficiency

Team collaboration

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Description:

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Qualifications:

• Proficient working in a client technology provided environment with multiple applications and navigation between applications to research information

• Intermediate knowledge of PC and software applications including Microsoft Excel, Word and Outlook

• Customer service and Sales orientation/skills in a call center setting is required.

• Ability to communicate actions being taken for resolution based on process direction

• Strong interpersonal skills, ability to establish and maintain effective working relationship

• Ability to handle stressful situations and bond professionally with frustrated customers

• Proficient in both English and Thai (speaking, reading & writing).

• Open to Filipinos and Foreigners currently in PH.

• Amenable to work onsite in Bridgetowne QC.