Genesys Custom Software Engineer (Contact Center)

AVENSYS CONSULTING INC.

Taguig

On-site

PHP 446,000 - 893,000

Full time

2 days ago

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Job summary

Avensys Consulting Inc. is seeking an experienced Custom Software Engineer (Genesys Contact Center) to develop, enhance, and maintain custom software solutions supporting Genesys Contact Center operations.

The ideal candidate has advanced Genesys expertise, strong software development fundamentals, and the ability to work independently while collaborating with cross-functional teams. You will work with cross-functional teams to gather requirements, translate them into technical specifications,

Qualifications

2-3 years of relevant software development or engineering experience.
Advanced proficiency in Genesys Contact Center Operations (Must-have).
Strong understanding of software development methodologies, programming languages, and frameworks.
Good analytical, debugging, and troubleshooting skills, with familiarity in Agile practices.

Responsibilities

Develop, enhance, and maintain custom software solutions supporting Genesys Contact Center operations.
Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
Perform software testing, debugging, and troubleshooting to ensure application reliability and optimal performance.
Identify technical issues, recommend solutions, and contribute to continuous software development improvements.
Document technical processes and provide guidance to junior team members.