Genesys Contact Center Ops Specialist — SME & Impact

Artech Infosystems Private Limited

Manila

On-site

PHP 420,000 - 660,000

Full time

14 days+

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Job summary

Artech Infosystems Private Limited in Manila invites a Custom Software Engineer to design and implement custom software solutions, focusing on scalable, high-performing systems. You will code, enhance components across applications, and collaborate with teammates following agile practices.

The role requires 2–3 years of software development experience, with at least 1 year working with Genesys Contact Center operations.

Qualifications

2–3 years of software development experience.
At least 1 year of experience with Genesys Contact Center Operation.
Familiarity with cloud deployment strategies is a plus.
Experience working in an agile development environment.

Responsibilities

Owns the role as a subject-matter expert and works independently.
Participates actively in team discussions and design reviews.
Contributes solutions to work-related problems.
Collaborates with cross-functional teams to gather requirements and translate into technical specs.
Performs thorough testing and debugging to ensure optimal performance.
Keeps up-to-date with industry trends to improve software development processes.
Documents software design and development processes for future reference and knowledge sharing.
Mentors junior team members and assists in their professional development.