Genesys Contact Center Operation Specialist

Artech Infosystems Private Limited; Manila; Sur place; PHP 420 000 - 660 000; Plein temps

Résumé du poste

Artech Infosystems Private Limited in Manila invites a Custom Software Engineer to design and implement custom software solutions, focusing on scalable, high-performing systems. You will code, enhance components across applications, and collaborate with teammates following agile practices.

The role requires 2–3 years of software development experience, with at least 1 year working with Genesys Contact Center operations.

Qualifications

• 2–3 years of software development experience.
• At least 1 year of experience with Genesys Contact Center Operation.
• Familiarity with cloud deployment strategies is a plus.
• Experience working in an agile development environment.

Responsabilités

• Owns the role as a subject-matter expert and works independently.
• Participates actively in team discussions and design reviews.
• Contributes solutions to work-related problems.
• Collaborates with cross-functional teams to gather requirements and translate into technical specs.
• Performs thorough testing and debugging to ensure optimal performance.
• Keeps up-to-date with industry trends to improve software development processes.
• Documents software design and development processes for future reference and knowledge sharing.
• Mentors junior team members and assists in their professional development.

Connaissances

Genesys CC Operation

Cloud-based deployments

Agile methodologies

Troubleshooting & debugging

Description du poste

De ion:

As a Custom Software Engineer, you will engage in the development of custom software solutions that are designed to meet specific business needs. Your typical day will involve coding, enhancing components across various systems or applications, and collaborating with team members to ensure the delivery of scalable and high-performing solutions using modern frameworks and agile practices.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• Conduct thorough testing and debugging of software applications to ensure optimal performance.
• Stay updated with the latest industry trends and technologies to continuously improve software development processes.
• Document software design and development processes for future reference and knowledge sharing.
• Mentor junior team members and assist in their professional development.

Professional & Technical Skills:

• Required Skill: Advanced proficiency in Genesys Contact Center Operation.
• Strong understanding of software development methodologies and best practices.
• Experience with modern programming languages and frameworks relevant to software engineering.
• Ability to analyze and troubleshoot complex software issues effectively.
• Familiarity with agile development practices and tools.
• Additional Good to Have Skills: Experience with cloud-based solutions and deployment strategies.

Must have and Good to have skills: Required Skill: Advanced proficiency in Genesys Contact Center Operation.

Good To Have Skills: Experience with cloud-based solutions and deployment strategies.

Additional Information:

• The candidate should have minimum 1 year of experience in Genesys Contact Center Operation.
• This position is based at our Manila office.

Number of years experiences needed: 2-3 years