Genesys Contact Center Operations Engineer -MUST BE FLEXIBE TO SHIFTING SCHEDULE

Quess Philippines Corp.; Taguig; Hybrid; PHP 480,000 - 720,000; Full time

Job summary

Accenture in Manila is seeking a Custom Software Engineer to develop tailored software solutions, enhance components, and collaborate in an agile environment. The role emphasizes independent work, SME development, and cross-functional collaboration.

With 2–3 years of experience and Genesys CC Ops expertise, you will contribute to testing, debugging, and continuous process improvements. Hybrid work with in-office presence twice weekly at Uptown Tower 2.

Qualifications

• Advanced proficiency in Genesys Contact Center Operation.
• Strong understanding of software development methodologies and best practices.
• Experience with modern programming languages and frameworks relevant to software engineering.
• Ability to analyze and troubleshoot complex software issues effectively.
• Familiarity with agile development practices and tools.
• Experience with cloud-based solutions and deployment strategies (good to have).

Responsibilities

• Expected to perform independently and become an SME.
• Active participation in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• Conduct thorough testing and debugging of software applications to ensure optimal performance.
• Stay updated with the latest industry trends and technologies to continuously improve software development processes.
• Document software design and development processes for future reference and knowledge sharing.
• Mentor junior team members and assist in their professional development.

Skills

Genesys CC Ops

Dev methodologies

Modern languages & frameworks

Troubleshooting

Agile practices

Cloud deployment

Job description

Summary:

As a Custom Software Engineer, you will engage in the development of custom software solutions that are designed to meet specific business needs. Your typical day will involve coding, enhancing components across various systems or applications, and collaborating with team members to ensure the delivery of scalable and high-performing solutions using modern frameworks and agile practices.

Roles & Responsibilities:

• Expected to perform independently and become an SME.


• Required active participation/contribution in team discussions.


• Contribute in providing solutions to work related problems.


• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.


• Conduct thorough testing and debugging of software applications to ensure optimal performance.


• Stay updated with the latest industry trends and technologies to continuously improve software development processes.


• Document software design and development processes for future reference and knowledge sharing.


• Mentor junior team members and assist in their professional development.

Professional & Technical Skills:

• Required Skill: Advanced proficiency in Genesys Contact Center Operation.


• Strong understanding of software development methodologies and best practices.


• Experience with modern programming languages and frameworks relevant to software engineering.


• Ability to analyze and troubleshoot complex software issues effectively.


• Familiarity with agile development practices and tools.


• Additional Good To Have Skills: Experience with cloud-based solutions and deployment strategies.

Required Skill: Advanced proficiency in Genesys Contact Center Operation.

Good To Have Skills: Experience with cloud-based solutions and deployment strategies.

Number of years experiences needed: 2-3 years

Job Details:

Client: Accenture

Shift Schedule: Morning/Night

Work Set up: Hybrid

Number of days in a month or week that needs to be in the office: 2X (Tuesday and Wednesday)

Project Location (During onsite): Uptown Tower 2

Are you accepting undergraduate/combo fit profile? No

Is there an intent to absorb the contractor in the future? Yes

Employment Type:

6 months - 1 project project-based contract subject for extension or absorption depending on performance.