Genesys Center Ops Engineer: Platform Reliability

Xurpas Inc; Taguig; Presencial; PHP 600.000 - 900.000; Tempo integral

Resumo da vaga

Xurpas Inc. is seeking a Genesys Contact Center Operations Engineer to support, maintain, and enhance Genesys-based contact center solutions.

The role requires collaborating with cross-functional teams, troubleshooting complex issues, and driving continuous service improvements to ensure optimal platform performance. The ideal candidate will have advanced Genesys operations experience, strong software development understanding, and the ability to work independently while contributing to team

Qualificações

• Must have advanced Genesys operations experience.
• 2–3 years of relevant technical experience.
• Strong communication and problem-solving skills.

Responsabilidades

• Genesys Platform Operations: Support and perform operational activities related to Genesys Contact Center solutions.
• Technical Troubleshooting: Analyze, investigate, and resolve complex platform and software-related issues.
• Platform Enhancement: Contribute to development, configuration, and enhancement of software components and contact center applications.
• Requirements Analysis: Gather requirements and translate into technical specifications.
• Testing and Debugging: Conduct testing and debugging to ensure stability, reliability, and performance.
• Technical Collaboration: Participate in team discussions and provide solutions to technical challenges.
• Documentation: Maintain technical documentation on design, development processes, and procedures.
• Continuous Improvement: Stay updated on industry trends and best practices to improve operations.
• Knowledge Sharing: Work independently as SME, share knowledge, and guide juniors.

Conhecimentos

Genesys operations

Troubleshooting

Cross-functional collaboration

Software development methods

Analytical problem solving

Communication skills

Descrição da vaga

Xurpas Inc. is seeking a Genesys Contact Center Operations Engineer to support, maintain, and enhance Genesys-based contact center solutions.

The role requires collaborating with cross-functional teams, troubleshooting complex issues, and driving continuous service improvements to ensure optimal platform performance. The ideal candidate will have advanced Genesys operations experience, strong software development understanding, and the ability to work independently while contributing to team